Water Network Technician - Sussex (Day shift)

South East Water; England; On-site; GBP 29,000 - 38,000; Full time

Job summary

A leading water services provider in the UK is seeking an adept professional to manage the mains network and ensure consistent customer support. This role includes essential network operations, supervision of contractors, and proactive maintenance activities. Candidates should possess strong customer service skills and be comfortable working outdoors. A full manual driving licence is required. Offering a competitive salary with numerous benefits and training opportunities.

Benefits

Stakeholder pension scheme

5 weeks holiday plus bank holidays

Flexible leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing benefits

Qualifications

• A full, clean manual driving licence.
• Ability to handle customer complaints or queries.
• Strong numeracy and literacy skills.

Responsibilities

• Plan and prioritise work to meet customer appointments.
• Perform network operations, including mains shutdowns.
• Supervise contractors on the distribution network.

Skills

Customer Service Skills

Data Entry

Ability to work outdoors

Education

Good standard of secondary education

Tools

Maximo

GIS

Job description

Are you a hands on person looking for a clearer career path and a role where you can learn new skills? This isn't just a job; it's a career path. In this hands on role, you'll gain skills for life, solve complex problems, and be supported by our on the job training program.

Joining our water network team you'll work between the hours of 7am-7pm Monday to Saturday. As an essential service provider, you will be required to participate in an overnight standby rota to respond to incidents.

Your core role is to manage our mains network and provide vital face to face technical support to our customers, ensuring they get wholesome water 24/7.

This role is all about ensuring the integrity of our water supply system and being the main technical face for our customers. You'll manage critical network operations like mains shutdowns, supervise contractors, and use your expertise to resolve customer water supply issues directly.

We invest in our people, providing the training and development you need to build skills for life and move forward in your career.

Main Responsibilities

• Plan and prioritise your allocated work to make sure customer appointments are met.
• Perform essential network operations, such as mains shutdowns, completing all necessary risk assessments and interruption reports.
• Conduct proactive maintenance flushing and perform water sampling in line with regulatory guidelines.
• Accurately collect and record asset data and details of completed work, using systems like Maximo and GIS.
• Supervise contractors working on the distribution network, which includes creating work order requests and conducting site safety audits.
• Be the primary point of contact to respond to customer requests regarding water supply and liaise with housing developers for new water supply connections.

What you'll need

• A full, clean manual driving licence.
• A good standard of secondary education, showing good numeracy and literacy skills.
• Strong Customer Service Skills.
• The ability to work effectively alone with minimal supervision, often outdoors in all weather conditions.
• Confident in using IT systems, data entry, and understanding of work management systems such as GIS.
• Experience in handling customer complaints or queries

Interview Process

We will be holding assessment/ interview days between the hours of 09:00hrs to 14:00hrs between 25th November to early December.

Diversity and Inclusion

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What can you expect from your recruitment?

• To apply for this position, please submit your CV on our career's website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

We want to be the water company people want to be supplied by and want to work for.

If this sounds like the opportunity you've been looking for, apply now!

Compensation package

£29,337 - £37,533 starting salary