Water Network Technician (Day shift) - Berkshire / Hampshire / Surrey

South East Water; England; On-site; GBP 29,000 - 38,000; Full time

Job summary

A major water utility provider in England is searching for a dedicated individual to manage their mains network and provide vital technical support to customers. This role requires excellent customer service skills and a full, clean manual driving license. You'll be responsible for vital network operations and ensuring the integrity of the water supply system. A competitive salary, comprehensive benefits, and a supportive training program are offered.

Benefits

Excellent Stakeholder pension scheme

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Wellbeing related benefits

Qualifications

• Full, clean manual driving licence required.
• Experience in handling customer complaints or queries is important.
• Ability to work effectively alone with minimal supervision.

Responsibilities

• Plan and prioritize work to meet customer appointments.
• Perform essential network operations and risk assessments.
• Supervise contractors on the distribution network.

Skills

Customer Service Skills

IT systems proficiency

Ability to work outdoors

Education

Good standard of secondary education

Tools

Maximo

GIS

Job description

Summary:

Are you a hands on person looking for a clearer career path and a role where you can learn new skills? This isn't just a job; it's a career path. In this hands on role, you'll gain skills for life, solve complex problems, and be supported by our on the job training program. Joining our water network team you'll work between the hours of 7am-7pm Monday to Saturday. As an essential service provider, you will be required to participate in an overnight standby rota to respond to incidents. Your core role is to manage our mains network and provide vital face to face technical support to our customers, ensuring they get wholesome water 24/7. This role is all about ensuring the integrity of our water supply system and being the main technical face for our customers. You'll manage critical network operations like mains shutdowns, supervise contractors, and use your expertise to resolve customer water supply issues directly.

Main Responsibilities:

• Plan and prioritise your allocated work to make sure customer appointments are met.
• Perform essential network operations, such as mains shutdowns, completing all necessary risk assessments and interruption reports.
• Conduct proactive maintenance flushing and perform water sampling in line with regulatory guidelines.
• Accurately collect and record asset data and details of completed work, using systems like Maximo and GIS.
• Supervise contractors working on the distribution network, which includes creating work order requests and conducting site safety audits.
• Be the primary of contact to respond to customer requests regarding water supply and liaise with housing developers for new water supply connections.

What you'll need:

• A full, clean manual driving licence.
• A good standard of secondary education, showing good numeracy and literacy skills.
• Strong Customer Service Skills.
• The ability to work effectively alone with minimal supervision, often outdoors in all weather conditions.
• Confident in using IT systems, data entry, and understanding of work management systems such as GIS.
• Experience in handling customer complaints or queries.

Interview Process

We will be holding assessment/ interview days between the hours of 09:00hrs to 14:00hrs between 25th November to early December.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Wellbeing related benefits.

What can you expect from your recruitment?

• To apply for this position, please submit your CV on our career's website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you've been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

£29,337 - £37,533 depending on experience