WATER HYGIENE & AIR QUALITY CONTRACTS ADMINISTRATOR

RGE Services Ltd; Chigwell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in the UK is seeking a Contract Administrator to support operational delivery. The successful candidate will handle contract administration tasks, maintain client communication, and ensure compliance with contractual obligations, all while promoting operational excellence within the team. This role offers potential for progression within the company.

Qualifications

• Demonstrable previous experience in administration and supporting team members.
• Experience in executing exceptional delivery on contracts.
• Ability to handle a diverse workload with competing priorities.

Responsibilities

• Undertake contract administration support for Water Hygiene and Air Quality contracts.
• Prepare and provide client updates through portals.
• Ensure timely and accurate completion of the timesheet process.

Skills

Administration experience

Customer service excellence

Strong Excel knowledge

General IT skills

Education

NVQ Level 2 or similar in a business discipline

Job description

About this role

Contract administration is a key role in operational delivery at RGE Services.

As a Contract Administrator you will report directly into the Contracts manager and or Operations Director.

Your duties are dedicated contracts within your work stream/Division.

Job Purpose

• Proactive - Takes on tasks to support the team in delivering operational excellence
• Conscientious - Finishes tasks to a high standard with the bigger picture in mind
• Collaborative - Works to support administration team colleagues to ensure positive outcomes
• Transparent - Models the RGE values in all interactions with colleagues and customers

Main duties and responsibilities

As a Contract Administration within the Water Hygiene and Air Quality Division you will:

• Undertake contract administration support for Water Hygiene and Air Quality contracts
• Prepare and provide client updates through portals and Sharepoint as needed
• Handle incoming phone calls ensuring they are managed correctly
• Ensure timely and accurate completion of the timesheet process
• Scheduling appointments
• Collation of contract data for the Contract Manager for use in complying with client KPIs
• Filling and distribution of engineer diaries
• Attend client meetings as a representative of the contract team as required
• Work with SMT and the Contracts team to drive forward the company's H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture

Experience & Skills

• Demonstrable previous experience in administration and supporting team members - experience within a similar technical environment would be desirable
• Experience of executing exceptional delivery on contracts, ensuring customer service excellence and contractual compliance
• NVQ Level 2 or similar in a business focussed discipline desirable
• Ability to handle a diverse workload with competing priorities
• Strong Excel knowledge alongside good general IT skills
• Focus on timely delivery against contract timelines and budgets

Routes to progression

RGE prides itself on developing people and where possible promoting from within. From time to time more senior roles will become available and you may want to apply for promotion. The next role in the RGE Services Career Structure is Senior Contract Administrator. In order to be considered for any vacant positions, a Contract Administrator should be able to demonstrate the experience and training as outlined below. Assuming you meet the criteria laid out you may be invited to interview as part of a broader recruitment process.

Skill/Experience

• Demonstrable experience of administration on a range of contracts
• Extensive knowledge of RGE systems and processes
• Experience equivalent to that expected of someone with at least 2 years within a Contracts Admin role