Watch Specialist

FASHION PERSONNEL; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail company in Manchester is seeking a Luxury Sales Consultant / Watch Specialist to provide expert advice and deliver exceptional customer experiences. The ideal candidate will have a deep passion for luxury watches and a proven track record in sales. This role offers competitive salary, commission structure, and employee discounts on luxury products.

Benefits

Competitive salary and commission structure

Training and development opportunities

Employee discounts on luxury products

Qualifications

• Previous experience in luxury retail, preferably in watches or jewellery.
• Strong knowledge and passion for watches, horology, and luxury brands.
• Exceptional customer service and interpersonal skills.

Responsibilities

• Deliver an exceptional customer experience reflecting the brand's values.
• Maintain expert knowledge of luxury watch brands and trends.
• Build and nurture long-term relationships with clients.

Skills

Luxury retail experience

Knowledge of watches

Customer service skills

Sales skills

Job description

We are seeking a passionate and knowledgeable Luxury Sales Consultant / Watch Specialist to join our team. The ideal candidate will have a deep understanding of luxury watches, strong sales acumen, and the ability to build lasting relationships with clients. This role requires delivering a premium shopping experience, providing expert advice, and helping clients find the perfect timepiece.

Key Responsibilities:

• Deliver an exceptional customer experience that reflects the brand's values and standards.
• Develop and maintain expert knowledge of luxury watch brands, models, complications, and industry trends.
• Actively engage with clients, providing personalised advice and guidance on watch selection.
• Build and nurture long‑term relationships with clients, identifying opportunities for repeat business.
• Achieve and exceed individual and store sales targets.
• Assist with visual merchandising and ensure the sales floor meets brand presentation standards.
• Support stock management, including inventory, stock replenishment, and product care.
• Participate in in‑store events, launches, and client experiences.

Key Requirements:

• Previous experience in luxury retail, preferably in watches or jewellery.
• Strong knowledge and passion for watches, horology, and luxury brands.
• Exceptional customer service and interpersonal skills.
• Strong sales skills with a proven ability to achieve targets.
• Professional appearance and demeanor.
• Excellent communication skills and fluency in [insert languages if required].
• Ability to work flexible hours, including weekends and evenings, as required.

What We Offer:

• Competitive salary and commission structure.
• Training and development opportunities in luxury watch expertise.
• Dynamic and supportive team environment.
• Employee discounts on luxury products.