Waste Management Support Officer

Hinckley and Bosworth Borough Council; Hinckley; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local government authority in the UK is seeking a Waste Management Support Officer to join their Waste Support Team. The role involves providing excellent customer service and administrative support, facilitating effective communication with residents and stakeholders. The ideal candidate will be customer-focused and proficient in Microsoft Office applications. This position offers a permanent contract with comprehensive benefits.

Benefits

Flexible working options

Generous pension scheme

Annual leave plus bank holidays

Qualifications

• Experience in providing customer service, preferably in a public service context.
• Ability to handle enquiries efficiently and effectively.
• Familiarity with administrative processes.

Responsibilities

• Provide administrative support to Waste Collection operations.
• Handle customer enquiries through various channels.
• Liaise with the Council’s Contact Centre.

Skills

Effective communication skills

Customer service orientation

Microsoft Office (Outlook, Word, Excel)

Job description

Waste Management Support Officer

Grade 3, £25,185 up to £26,403 per annum pro rata

37 hours per week, Monday to Friday, Permanent contract

Waste Management at Hinckley and Bosworth Borough Council is currently looking to expand its dedicated team of waste management professionals ahead of implementing a new Food Waste Collection Service from February next year. We are committed to providing excellent customer service for our front‑line public priority services.

We take pride in our frontline services and have invested this year in a brand new fleet of Refuse Collection Vehicles (RCVs) with the delivery of our Food Waste vehicles planned for February next year.

To help achieve our objectives of delivering high quality front‑line services, we are looking to recruit a customer‑focused person to work within our busy Waste Support Team. You will need to have effective communication skills and a focus on meeting customer needs in this busy public facing team.

Duties Include

• Providing excellent customer service to our residents through effective administrative support to our Waste Collection operations
• Use of Microsoft Office applications (Outlook, Word, and Excel)
• Dealing with enquiries from customers, contractors, councillors and staff on the phone, face to face, by letter and via email
• Liaison with Supervisors in respect of service requests
• Liaison with the Council’s Contact Centre to assist in resolving service specific enquiries

For an informal discussion about this exciting opportunity please call Leonnie White, Waste Support Team Leader on 01455 255994.

Closing date: 23 November 2025

Interview date: 5 December 2025

Hinckley & Bosworth – A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.

Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.

Reasonable workplace adjustments are considered for all roles.