Waste Management Supervisor

Thrive Group; Oadby; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading waste management company in Oadby is seeking a Waste Management Supervisor. This role involves supervising waste operations and managing a team to ensure services are delivered effectively. Applicants should have leadership skills and knowledge of health and safety practices. The position offers opportunities for career development and training in relevant certifications.

Benefits

Provision of PPE

Opportunities for professional development

Flexible working hours

Qualifications

• Basic literacy and educational standard including English and Mathematics.
• Ability to drive various vehicles including a Council van.
• Experience in managing waste operations.

Responsibilities

• Supervise the delivery of Waste Management services.
• Lead a team to ensure compliance with policies and standards.
• Conduct inspections for health and safety and service quality.

Skills

Communication skills

Leadership

Organizational skills

Health and Safety knowledge

Customer service

Education

WAMITAB CoTC Level 4

Forklift Truck Licence

Driver CPC

Tools

Microsoft Office

Loading Shovels

Telehandlers

Forklift Trucks

Job description

Overview

Thrive Oldham are recruiting for a Waste Management Supervisor in various locations in the Leicestershire area. The role is very much a hands‑on supervisory role.

Travel to the Council's RHWSs and WTSs daily to undertake:

• HR related tasks (supporting the onboarding process for new starters, undertaking one‑to‑ones, return to works, low‑level policy discussions)
• Delivery of training through workbooks and/or supporting those completing learning through e‑learning
• Developing and delivering toolbox talks and other training packages/safety briefings
• Monitoring and enforcing the Council's safe systems of work and risk assessments for all site operations
• Ensuring records for waste movements are accurate and appropriately filed
• Monitoring and enforcing the Council's Quality Management System for processes at the RHWS
• Issuing and monitoring/recording PPE and uniforms to staff
• Driving from time to time a Council 3.5 tonne box van
• Handling of low‑level complaints from customers face to face, by telephone and by email

We will provide PPE and may be some uniform requirements, particularly the potential wearing of a Body Worn Camera (BWC). The BWC will only record and make footage available for download, if activated by the holder. These are part of uniform for all field‑based staff, unless reasonable adjustments should be considered.

Base / Location

• Bottesford, Melton and Loughborough
• Bardon, Coalville and Shepshed
• Barwell, Lutterworth and Whetstone
• Kibworth, Market Harborough and Oadby
• Kibworth, Oadby and Whetstone
• Loughborough, Melton and Mountsorrel

Responsible to

Waste Operations Officer

Responsible for

Reuse and Waste Recycling Operatives and Waste Transfer Station Plant Operatives

Key Relationships / Liaison with

• Officers of the Council, all site staff and driver and supervisors in the Contracts and Haulage Team
• Members of the Public (including site users and neighbours)
• Suppliers and Contractors
• Legislative Bodies such as the Environment Agency

Job Purpose

To Supervise RHW and WTS services at designated sites, whilst maximising the potential of their teams. To delegate, interpret and coordinate instructions/tasks from management, being confident and able to operate the various equipment and machinery on sites.

Main Duties and Responsibilities

• Ensure that the services are delivered for the benefit of the people of Leicestershire.
• Lead and direct a team of designated operatives in accordance with agreed performance standards and LCC procedures.
• Maintain positive and cooperative working relationships with customers and colleagues within the team and across the service.
• Maintain Leicestershire's RHWS and WTS services at designated sites to agreed levels in accordance with legislative, policy and budgetary requirements.
• Act as a CoTC holder for the RHWS / WTS and provide CoTC cover at sites as required.
• Ensure that all activities maintain hard copy and electronic records using appropriate software systems.
• Operate various pieces of plant and machinery, including Loading Shovels, Telehandlers, Forklift Trucks confidently.
• Report defects in any plant or machinery.
• Maintain a tidy site through the coordination of general cleaning duties.
• Use various computer systems to aid your job role.
• Ensure compliance with Health and Safety, Environmental and Quality Management systems, permits or licences at designated RHWS and WTS.
• Identify and report opportunities to improve customer service and recycling rates by challenging existing working practices.
• Conduct regular, documented RHWS and WTS inspections for Health and Safety, Environmental, Quality and Security issues at designated RHWS and WTS.
• Embrace new working methods, embedding and ensuring compliance with the workforce for new practices and procedures.
• Provide cover for sites as required, or cover in the absence of Waste Transfer Station Technicians, other Waste Site Supervisors or the Waste Operations Officers.
• Advise and assist with the recycling and treatment of waste materials.
• Understand the needs of customers, enabling effective channels of communication and a consistency or approach to customer communications.
• Order equipment and resources as necessary.
• Daily supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Reviews.
• Assist with recruitment induction, training and development programmes to help develop the service and ensure it has the skills it needs.
• Keep staff engaged and informed through regular briefings/meetings and toolbox talks.
• Identify potential commercial opportunities with customers and suppliers.
• Protect and manage information securely, and report breaches or suspected information security breaches, in line with Council policies.
• Move HGVs to agreed locations and transport waste materials from Leicestershire County Council's Recycling and Household Waste Sites (RHWS) to transfer and treatment locations, using hook loader HGVs if requested to do so.

Special Factors

• Work outside of normal working hours, including bank holidays, weekends and out of hours working or cover.
• Work at different locations across the County.
• Attend, from time to time, training courses, conferences, seminars, or other meetings as required by your own training needs and the needs of the service.
• Wear any appropriate uniform / personal protective equipment issued to you, including a Body Worn Camera, subject to any agreed reasonable adjustments it shall remain the property of the Council.
• Act as a responsible key holder and open/close sites to agreed documented processes and procedures.
• Expenses will be paid in accordance with the Local Conditions of Service.
• Role is safely critical and subject to Random testing under the Council's substance misuse policy.

Qualifications

• Basic level of literacy / good standard or education including English and Mathematics.
• WAMITAB CoTC Level 4 or above (or willing to work towards as necessary)
• Loading Shovel / Telehandler Ticket (or willing to work towards as necessary)
• Forklift Truck Licence (or willing to work towards as necessary)
• Driver CPC (or willing to work towards as necessary)

Experience

• Reviews Staff training and development
• Previous experience in a customer-facing role
• Using ICT office systems such as Microsoft Office etc.
• Supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Management.
• Management of waste operations on‑site.

Knowledge

• Knowledge of waste disposal and treatment legislation.
• Good understanding of Health and Safety on site.
• Waste site operations and environmental maintenance / compliance.

Skills and Competencies

• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
• Communicates effectively with colleagues and customers including reliability in completing work schedules, general appearance and behaviour both to colleagues and the clients, reporting problems quickly and accurately.
• Demonstrates understanding of customer needs.
• Deliver high performance through positive and proactive leadership and a strong approach to performance management.
• Computer literate and familiar with MS Office or equivalent, and industry standard software.
• Ensure the health, safety and wellbeing of employees, customers and other personnel at all times.
• Take responsibility for own performance, decisions and personal development, seeking feedback and demonstrating integrity and personal impact.
• Good organisational and interpersonal skills.
• Able to prioritise effectively, keeping ordered and accurate records.
• Competent to operate fixed and mobile plant.
• Coach and facilitate, mentoring employees by providing one‑to‑one support.

Other Requirements

• Full and valid driving licence, access to vehicle and business use insurance cover.
• An understanding of, and commitment to Equal Opportunities, and the ability to apply this to all situations.
• Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of Equality Act 2010.