Waste Management Officer

Hinckley and Bosworth Borough Council; Hinckley; On-site; GBP 29,000 - 34,000; Full time

Job summary

A local government authority in Hinckley is seeking a Waste Management Officer to expand its team ahead of implementing a new Food Waste Collection Service. The role requires excellent customer service and communication skills, along with a current driving licence and experience in a customer-focused environment. Flexible working options and generous benefits including a pension scheme are offered.

Benefits

Flexible working options

Generous pension scheme

Annual leave plus bank holidays

Qualifications

• Current driving licence and access to a vehicle.
• Ability to work outdoors.
• Previous experience in a customer-focused environment.

Responsibilities

• Promote and encourage participation in recycling services.
• Provide excellent communication and customer service.
• Conduct educational visits to local schools and groups.

Skills

Customer service skills

Analytical skills

Communication skills

Tools

Microsoft Office

Job description

Waste Management Officer

Grade 5, £29,540 up to £33,699 per annum pro rata plus essential car user allowance of £850 per annum. 37 hours per week, Monday to Friday, Permanent contract.

Waste Management at Hinckley and Bosworth Borough Council are currently looking to expand its dedicated team of waste management professionals ahead of implementing a new Food Waste Collection Service from February next year. We take pride in our key frontline public services and have invested this year in a brand new fleet of Refuse Collection Vehicles (RCVs) with the delivery of our Food Waste vehicles planned for February next year.

Responsibilities

Promote and encourage participation in recycling services. Provide excellent communication and customer service to deal with enquiries and investigate and resolve any customer issues. Conduct educational visits to local schools, voluntary groups and events to raise awareness of our services and encourage recycling participation. Complete site and customer visits, investigate service-related issues, and liaise with contractors or external bodies.

Qualifications

Current driving licence; access to a vehicle and ability to work outdoors. Eye for detail, strong analytical skills, previous experience in a customer‑focused environment, and experience with Microsoft Office systems.

Contact

Informal discussion: Darren Moore, Waste and Business Development Manager – 01455 255976.

Closing and Interview Dates

Closing date: 30 November 2025. Interview date: 11 December 2025.

Benefits

Flexible working options, generous pension scheme, annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.

Location

Hinckley is situated on the border of the East and West Midlands, well connected by major transport links to Leicester, Coventry and Birmingham, and close to the M1, M6, M69, M42 and the A5.

Equality and Diversity

We welcome applications from all communities.