Washroom Quality Control Manager

Lyreco; Manchester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company in the UK is seeking a Washroom Quality Control Manager to ensure compliance with hygiene standards and oversee a team of 15 operatives. Your responsibilities will include conducting audits, supporting staff, and managing customer relations. Ideal candidates will have experience in quality control and facilities management, along with strong communication and problem-solving skills. A full UK driving license is required.

Benefits

Competitive salary

Company vehicle

Career progression opportunities

Supportive team culture

Qualifications

• Strong knowledge of washroom hygiene and quality control.
• Previous experience in auditing or service supervision.
• Full UK driving licence.

Responsibilities

• Manage a regional team of 15 service operatives.
• Conduct quality control audits and inspections.
• Resolve customer complaints effectively.

Skills

Knowledge of washroom hygiene

Quality control

Facilities management

Communication skills

Organisational skills

Problem-solving skills

IT skills for reporting

Job description

Washroom Quality Control Manager

Location: Field Based

Salary: Competitive + Benefits + Company Vehicle

Job type: Full-time, Permanent

About the Role

We are seeking a Washroom Quality Control Manager to oversee and maintain excellent standards of washroom hygiene, quality control, and facilities management services across multiple client sites.

In this role, you’ll conduct audits, support field operatives, and ensure compliance with Health & Safety, COSHH, and hygiene regulations. You’ll also drive service improvements, resolve customer issues, and help deliver outstanding washroom and hygiene solutions.

This role is ideal for someone with experience in quality auditing, facilities management, service supervision, or hygiene services, who is motivated to deliver first‑class results.

Key Responsibilities

• Managing a regional Team of 15 service operatives
• Providing hands on support & Training
• Customer site visits to complete Quality Control checks
• Customer Site Audits
• Supporting setting standards across the service delivery team
• Carry out regular washroom service audits and inspections across client sites.
• Audit operatives for correct working procedures, stock accuracy, and service standards.
• Ensure compliance with quality control, hygiene regulations, and safety standards.
• Investigate and resolve customer complaints with effective corrective actions

What We’re Looking For

• Strong knowledge of washroom hygiene, quality control, and facilities management.
• Previous experience as a quality auditor, service supervisor, compliance officer, or hygiene manager.
• Supervisory/management experience desirable.
• Excellent communication skills with the ability to engage clients and teams.
• Resilient, proactive, and able to work independently.
• Strong organisational and problem‑solving skills.
• Good IT skills for reporting and audit tracking.
• Full UK driving licence (travel between client sites required).

Why Join Us?

• Competitive salary and benefits package
• Company vehicle and travel expenses covered
• Career progression and training opportunities
• Work in a supportive team culture that values Agility, Respect, Passion, and Excellence
• Be part of a company committed to diversity, inclusion, and sustainability

Apply Now

If you’re looking for a rewarding role in washroom hygiene services, facilities management, or quality auditing, and want to play a key part in driving service excellence, we’d love to hear from you.

As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do — with our people, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our colleagues, to the sustainability of our environment, and to creating an inclusive workplace where everyone can thrive.

We welcome applications from candidates of all backgrounds and abilities, and we are happy to make reasonable adjustments throughout the recruitment process and within the workplace.

Apply today and take the next step in your career.

#INDMPUK