Warranty Quality Expert – Automotive Service

eRecruitSmart; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An iconic automotive brand is seeking a Service Quality Specialist to manage warranty administration and support technicians in Reading. Responsibilities include providing technical guidance, administering warranty claims, and ensuring high repair quality. Candidates should have experience in automotive warranty administration and excellent customer service skills. The package includes an industry-leading salary, a 10% bonus, and numerous benefits including holiday and life assurance.

Benefits

Industry leading salary plus 10% bonus

33 days holiday plus extra for long service

Fixed hours, Monday to Friday

Preferential rates on products and services

Life Assurance

DC Pension Scheme

Employee Assistance Program

Dedicated mental health champions

Qualifications

• Experience in warranty administration in the automotive industry.
• Familiarity with dealership management systems (DMS).
• Excellent customer service skills.

Responsibilities

• Provide technical support to technicians in managing repair progression.
• Administer warranty and goodwill repairs, including claims and documentation.
• Control workshop repair quality through inspections.

Skills

Warranty administration experience

Customer service skills

Sound mechanical and technical skills

Knowledge of dealership management systems (DMS)

Experience in fast-paced workshop environment

Education

Full UK Driving License

A track record of performing within a fast paced, workshop environment

Tools

Microsoft Office suite

Job description

An iconic automotive brand is seeking a Service Quality Specialist to manage warranty administration and support technicians in Reading. Responsibilities include providing technical guidance, administering warranty claims, and ensuring high repair quality. Candidates should have experience in automotive warranty administration and excellent customer service skills. The package includes an industry-leading salary, a 10% bonus, and numerous benefits including holiday and life assurance.