Warranty Coordinator

Stadler US; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading international transportation company in the UK is seeking a Warranty Coordinator to manage warranty claims and ensure customer satisfaction. The role requires strong organizational and multitasking skills, along with the ability to resolve conflicts. Candidates should have up to 2 years of experience and be proficient in Microsoft Office and CRM systems. Competitive pay and benefits are offered.

Benefits

Competitive Pay (yearly bonus potential)

401(k) with employer match

Generous Paid Time Off

Tuition and training reimbursement

Paid maternity and parental leave

Company-paid life and disability insurance

Qualifications

• 0-2 years of experience in warranty coordination or related field.
• Business fluent in English.
• Ability to handle stressful situations.

Responsibilities

• Evaluate, write, and process warranty claims.
• Track parts and assess warranty coverage limits.
• Communicate with customers regarding warranty issues.

Skills

Warranty coordination

Customer service

Organizational skills

Multitasking

Conflict resolution

Tools

Microsoft Office

CRM systems

Job description

Stadler offers a wide range of international career opportunities. Here you get the chance to expand your potential, take on meaningful responsibilities, and deliver outstanding performance within dedicated teams. We are looking for motivated individuals who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us?

The Warranty Coordinator is responsible for managing and processing warranty claims, ensuring customer satisfaction, and maintaining accurate records. This role involves coordinating with internal teams, vendors, and customers to resolve warranty-related issues efficiently and professionally.

While this position will be located in Atlanta, Georgia, there will be a 1-to-3-month training period at our Salt Lake City, Utah location.

Key Activities

• Evaluate, write, and process warranty claims and work orders.
• Review incoming warranty requests and verify their validity.
• Track parts and assess warranty coverage limits.
• Maintain organized documentation of warranty claims and service reports.
• Communicate with customers regarding warranty issues and claim status.
• Respond to inquiries and resolve disputes related to warranty coverage.
• Provide technical assistance and product information when needed.
• Work with technicians, vendors, and suppliers to determine the cause of product malfunctions.
• Collaborate with engineering and accounting departments to resolve claims and authorize payments.
• Schedule service visits and coordinate with subcontractors or service partners.
• Analyze warranty reports and identify trends or recurring issues.
• Summarize claims and labor hour reports for management review.

Qualifications

• 0-2 years of experience in warranty coordination, customer service, or related field.
• Business fluent in English.
• Proficiency in Microsoft Office and CRM systems.
• Strong organizational and multitasking skills.
• Ability to handle stressful situations and resolve conflicts calmly.

What We Offer

Stadler US employee benefits package includes:

• Competitive Pay (yearly bonus potential)
• 401(k) with employer match after 90 days
• Generous Paid Time Off / 9 Paid Holidays / Extended Paid Holiday
• Tuition and training reimbursement
• Paid maternity and parental leave
• Company-paid life and disability insurance

Stadler US is an Equal Opportunity Employer