Warranty Controller- Part time

Renault Retail Group UK Ltd; Farnworth; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

An automotive services company is seeking a part-time Warranty Controller to ensure accurate and timely recovery of warranty claims. This position requires strong negotiation skills, a customer-first approach, and the ability to handle warranty disputes professionally. You will collaborate with various teams and utilize your experience with warranty systems and dealer management systems. The role offers flexible working hours, a competitive salary, and several employee benefits including annual leave and discounts.

Benefits

Annual leave plus Bank Holidays

Pension scheme with life assurance

Gym membership discount

Holiday buy/sell scheme

Enhanced maternity/paternity leave

Qualifications

• Proven track record as a Warranty Controller or Senior Service Advisor.
• Confidence in handling warranty disputes professionally.
• Experience with warranty systems and dealer management systems.

Responsibilities

• Submit claims using technicians’ reports according to guidelines.
• Negotiate with warranty providers to secure reimbursements.
• Maintain accurate records via Dealer Management System and Excel.

Skills

Warranty management

Negotiation skills

Communication skills

Customer service

MS Excel

Tools

Kerridge

ADP Autoline

CDK Drive

Microsoft Office

Job description

Overview

Warranty Controller – Part time

Location : Bolton BL3 2NU

Salary : £15,288 pa + bonus

Hours : Part-time, 3 days per week (flexible days), 9am–5pm

We can offer hybrid working for this role 2 days per week from home. Please note that there is no onsite parking.

About the Role

In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include :

• Submitting claims using technicians’ reports in line with manufacturer guidelines
• Negotiating with warranty providers and manufacturers to secure rightful reimbursements
• Preparing invoices for internal preparation work, job card management, filing and other admin duties
• Following up outstanding warranty invoices to drive recovery rates
• Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
• Promoting best practice across our regional network to ensure optimal claim success

You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.

About You

We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have :

• A proven track record as a Warranty Controller or Senior Service Advisor
• Confidence in handling warranty disputes with professionalism and fairness
• Excellent communication skills (face-to-face, phone, email, live chat)
• Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
• Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
• The ability to handle sensitive cases with discretion and accuracy
• A self-motivated and organised approach, with the ability to prioritise effectively

Working Hours

This role is part-time 21 hours per week, 3 days per week (flexible days), 9am–5pm with 1 hour for lunch. We can offer hybrid working 2 days per week working from home.

What we can offer you

• Basic salary of £15,288 pa plus bonus
• 25 days annual leave plus Bank Holidays (pro rata)
• Pension scheme with life assurance
• Holiday buy / sell scheme
• Enhanced maternity / paternity leave
• Gym membership discount
• Cycle-to-work scheme
• Discounts on company products and services
• Manufacturer training