Warranty Controller

Octane Recruitment Ltd; Thurrock; On-site; GBP 30,000 - 35,000; Full time

Job summary

A specialist automotive recruitment agency is looking for a Warranty Controller in Grays. This role involves processing warranty claims and ensuring compliance with standards. Ideal candidates will have experience in a dealership and strong administrative skills. The position offers a competitive salary, a supportive environment, and opportunities for progression.

Benefits

Competitive salary and bonus structure

Supportive working environment

Ongoing training and development

Qualifications

• Experience as a Warranty Controller or in a dealership/service department.
• Ability to work under pressure and meet strict deadlines.

Responsibilities

• Process and submit warranty claims efficiently and accurately.
• Audit, review, and monitor claims for compliance.
• Liaise with workshop technicians and service teams.

Skills

Attention to detail

Administrative skills

Communication skills

Problem-solving mindset

Job description

Warranty Controller

Location: Grays
Salary: £30,000 OTE £35,000

Are you an organised, detail‑driven professional with a passion for accuracy and automotive excellence?

We’re looking for a Warranty Controller to join our team and play a crucial role in managing warranty claims, ensuring smooth processes, and maximising customer satisfaction.

About the Role

As a Warranty Controller, you’ll be responsible for overseeing the full warranty process—from claim submission to final approval. You’ll ensure all documentation is accurate, compliant, and submitted within required timescales. Working closely with service, parts, and manufacturers, you’ll help maintain strong operational standards while protecting profitability.

Key Responsibilities

• Process and submit warranty claims efficiently and accurately
• Audit, review, and monitor claims to ensure compliance with manufacturer standards
• Maintain up-to-date knowledge of warranty procedures and policies
• Liaise with workshop technicians and service teams to gather supporting information
• Resolve rejected claims and chase outstanding credits
• Produce regular reports on claim status, trends, and recoveries
• Ensure all warranty paperwork is filed, tracked, and managed correctly

What We’re Looking For

• Previous experience as a Warranty Controller or within a dealership/service department
• Strong attention to detail with excellent administrative skills
• Ability to work under pressure and meet strict deadlines
• Good communication skills across all levels
• A proactive, problem‑solving mindset

What’s in It for You

• Competitive salary and bonus structure
• Supportive working environment with progression opportunities
• Ongoing training and development

Ready to Apply?

If you’re motivated, confident, and ready to become the Warranty Controller who wants to help build a successful department in Grays, we want to hear from you.

All applications will be treated with the utmost confidentiality.

MDLOJ – Consultant: Liam Bolton

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experience then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites.