Warranty Co-ordinator

Nobia AB; North East; Hybrid; GBP 26,000; Full time

Job summary

A leading kitchen provider in the UK is seeking a Warranty Co-ordinator to manage product warranty requests and support customers. You'll work in a hybrid model (3 days in office, 2 days at home) and enjoy benefits like discounts and a supportive team environment. This role requires strong communication skills, problem-solving ability, and a customer-focused attitude.

Benefits

Salary of £25,494.48

Up to 80% colleague discount on furniture

Cycle to Work scheme

Subsidised canteen

Virtual GP access

Employee Assistance Platform

Discounts with over 200 brands

Refer a Friend rewards

Qualifications

• Must thrive in a customer-focused environment.
• Should be able to make independent decisions and use initiative.
• Experience in managing customer interactions is a plus.

Responsibilities

• Manage product warranty requests efficiently.
• Guide and assist customers throughout their warranty process.
• Communicate information accurately to customers.

Skills

Great communication and interpersonal skills

Effective telephone handling technique

High organisation skills

Problem solving skills

Job description

Join Nobia as a Warranty Co-ordinatorand help us deliver exceptional customer service.

We’re looking for a customer-focused, proactive, and organised Warranty Co-ordinator to play a key role in managing product warranty requests and supporting customers throughout the process.

What’s in it for you?

• You will earn a salary of £25,494.48
• Hybrid working, 3 days in the office, 2 days from home
• Up to 80 % colleague discount on our furniture (dream kitchen, anyone?)
• Cycle to Work scheme
• Subsidised canteen on-site
• Virtual GP access and 24/7 Employee Assistance Platform
• Discounts with over 200 high street brands
• Refer a Friend rewards

What you’ll be doing:

• Understand and support the full warranty process to make sure service levels are met
• Provide guidance and assistance to customers, ensuring they feel supported at every stage
• Communicate information accurately and efficiently to customers and management
• Respond to incoming calls and written correspondence in accordance with agreed service levels
• Process documentation and be responsible for the onward process to relevant stakeholders
• Analyse and provide feedback on all enquiries received within the department with a view to implementing actions

At Nobia, you’ll be part of a supportive team where your ideas are valued and your experience makes a real impact. With great products, strong customer demand, and industry-leading training, you’ll have everything you need to thrive.

Who we’re looking for

We’re looking for a passionate person who thrives in a customer-focused environment. You’ll succeed if you...

• Great communication and interpersonal skills
• Effective telephone handling technique
• Are not afraid to make decisions and use your own initiative
• High organisation skills to be able to adhere to agreed working practices
• Problem solving skills to be able to find a solution for all customers
• Someone who is keen to embrace our values: Care, Deliver and Inspire

About Nobia

You will be joining the Nobia group, with our biggest UK brand being Magnet Kitchens. We’ve been shaping the heart of the home for over 100 years. From our award‑winning kitchen designs to UK‑based manufacturing, we’re proud to be the UK’s number one specialist kitchen provider. But our real strength? Our people. Their passion and creativity ensure every kitchen is built to last and loved for years. As we continue our exciting transformation journey, we’re open to fresh ideas—so even if you don’t tick every box, we’d still love to hear from you.

You’ll thrive in this role by living and breathing our core values — Care, Deliver, Inspire. Find out more at: Magnet Careers - Nobia

We are committed to providing equal opportunities for all candidates. If you require any reasonable adjustments to participate in the recruitment process please make us aware.