Warranty Administrator /Customer Resolutions Support

Halecroft Recruitment; Greater Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Specialist for a temporary role based in Greater Manchester. Responsibilities include processing guarantee schemes and providing customer assistance. The ideal candidate should possess strong customer service skills and be efficient in Microsoft Office. The position offers hybrid working after successful training, with a pay rate of £15.38 per hour, paid weekly.

Qualifications

• Experience in a customer service and administrative role.
• Ability to work with Microsoft Office 365.
• Excellent written and verbal communication skills.

Responsibilities

• Working through a backlog of guarantee schemes.
• Processing cards and warranty administration.
• Identify customers’ needs and provide solutions.

Skills

Customer service experience

Strong communication skills

Attention to detail

Organizational skills

Problem-solving ability

Familiarity with Microsoft Office 365

Job description

We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially. As a Customer Support Specialist, you will be a front-line support for our clients’ customers. Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.

Role & Responsibilities:

• Working through a backlog of guarantee schemes
• Processing cards
• Warranty administration
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage with customers by going the extra mile
• Collaborate with team members and field engineers
• Provide tailored advice and recommendations
• Maintain accurate records on the internal systems providing a clear and concise audit trail
• Meet personal/team performance targets

Knowledge and Experience Required:

• Experience in a customer service and administrative role
• Excellent written and verbal communication skills
• Attention to detail and excellent organisation skills
• Service-orientated with an empathetic and pragmatic approach
• Resilient, find solutions to day-to-day challenges
• Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions
• Ability to work with Microsoft Office 365

Additional Information:

9 am – 5 pm Mon – Fri (Hybrid working up on successful training)

£15.38 per hour

Paid Weekly

Location: Trafford Park