Warehouse Team leader

Rhian_Convatec; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading medical products company in the UK seeks a Warehouse Team Leader to manage all warehouse processes ensuring timely dispatch of customer orders. The role includes leading a team, resolving complaints, and driving continuous improvement. Ideal candidates should have strong people management skills, experience in a similar environment, and be proficient in MS Office. Applicants should have at least O'Level / GCSE qualifications.

Qualifications

• Experience in a similar working environment.
• Ability to take direction and work to deadlines.
• Experience with risk management.

Responsibilities

• Lead the team in warehouse processes: Goods In, Pick, Pack, and dispatch.
• Resolve internal/external complaints.
• Manage team performance and training.

Skills

People management skills

Computer literacy skills

Excellent communication skills

Ability to prioritize workload

Teamwork

Education

O'Level / GCSE standard

Tools

MS Office

Job description

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

About the role:

The Warehouse Team Leader will ensure all areas of the warehouse function are structured to support timely dispatch of customer orders, ensuring compliance with customers’ requirements and working to the standards set out by the company policies and Health and Safety Executive (HSE) regulations. Analyzing data to drive continuous improvement. Organizing training to ensure the team have the required skills to meet the demand of the operation.

Your key duties and responsibilities:

• To lead the team carrying out all aspects of warehouse processes: Goods In, Pick, Pack, and dispatch process as per our quality standards and the customers’ requirements
• Internal/external complaints resolution
• Adhere to data protection
• Address and resolve any HR issues that may arise from the team
• Ensure effective ongoing communication within Amcare
• Resolving order queries with Care Centre (CC) teams, Purchasing Department and/or Customer Interaction Centre (CIC) team
• Using PC (MS Office) and hand scanner for the processing of orders
• Support Associate Warehouse Manager in delivering Continuous Improvement projects within the Department
• Ensures adherence to the Quality Management Standards
• Ensures adherence to the EHS standards, Policies and Procedures
• Ensuring the warehouse is always clean and tidy, including equipment and working areas
• Lead the team in the stocktaking and cycle counting processes
• Manage the administration of holidays with knowledge of the capacity plan
• Performance management of team using performance monitoring tools and data
• Identify and arrange training for the department
• Plan and allocate rota
• To ensure team follow all procedures
• Manage administration of holidays, sicknesses, disciplinary and investigations
• Support periodic reviews such as one to one, mid-year and end of year interviews
• To perform any reasonable request from line management including providing cover in other departments when required
• Other duties as assigned.

Skills & Experience:

• Educated to O’Level / GCSE standard
• Experience in a similar working environment
• Computer literacy skills including MS Office
• People management skills
• Work as part of a team
• The ability to prioritize workload
• The ability to take direction and work to deadlines
• Excellent communication/ listening skills
• Understand and evaluate risk management
• Computer literate including all MS Office programs

Qualifications/Education:

• Educated to O’Level / GCSE standard
• Computer literacy skills including MS Office.

Travel Requirements:

• The position may involve occasional travel. Most trips will include overnight travel.

Working Conditions:

• This role is based in the UK with an onsite working structure.
• Must be able to maintain and be responsible for a clean and safe working environment complying with the companies EHS policy. Where appropriate safety shoes/boots, hats and clothing must be worn.

Special Factors:

• Must be flexible in working hours and work schedules to meet business demands.

Ready to join us?

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [e-mail].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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