Warehouse Team Leader

Warner Bros. Entertainment Inc.; Colney Street; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Colney Street is hiring a Warehouse Team Leader to oversee warehouse and ecommerce activities. The role includes leading teams in stock management, fulfilling orders, and ensuring high standards. Ideal candidates should have strong organisational skills, leadership experience, and be comfortable working in a fast-paced environment. Benefits include holidays, gym access, and discounts.

Benefits

25 days holiday (pro-rata)

GymPass

Exclusive access to Screeners App

Discount towards tour tickets

Free tickets for friends on selected days

Option to join pension and healthcare schemes

Qualifications

• Proven ability to deliver exceptional customer service.
• Confident leading teams and working collaboratively.
• Strong organisational skills with the ability to prioritise.
• Clear and effective communication with colleagues and managers.
• Reliable and deadline-driven, especially during peak periods.
• Willingness to work safely at height.
• Previous experience in warehouse or ecommerce environments preferred.

Responsibilities

• Lead associates in receiving, checking, and accepting deliveries.
• Maintain relevant paperwork for dispatched orders.
• Ensure stock is put away in accordance with guidelines.
• Oversee order picking for retail stores and ecommerce orders.
• Supervise packing of ecommerce orders.
• Monitor and report issues with orders or stock levels.
• Check machinery and vehicles regularly.
• Deliver stock to sites using company vehicles.
• Lead daily briefings and training programmes.

Skills

Exceptional customer service

Leadership

Organisational skills

Effective communication

IT proficiency

Attention to detail

Tools

Forklift truck

Job description

Overview

Step into a leadership role at the heart of our magical merchandise operation! As Warehouse Team Leader, you'll guide our operatives across warehouse and ecommerce activities for Warner Bros. Tours & Retail. From managing stock and fulfilling orders to ensuring every parcel meets the high standards expected by witches, wizards, and muggles alike - you'll play a key part in delivering the magic behind the scenes. Our warehouse supports the Studio Tour at Leavesden, Platform 9¾ stores, and our online Harry Potter Shop, making every fan's experience unforgettable.

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

Responsibilities

• Lead associates as they receive, check, and accept deliveries to our warehouse, ensuring records of incoming orders are accurately maintained.
• Maintain relevant paperwork as orders are dispatched to stores and customers, supporting smooth and traceable operations.
• Ensure stock is put away and replenished in accordance with company guidelines, including safe use of machinery to store items at height.
• Oversee order picking for each of our businesses, including retail stores and individual ecommerce customer orders.
• Supervise packing of ecommerce orders, ensuring correct products are selected, personalized where needed, and wrapped to a high standard.
• Monitor and report any issues with orders or stock levels to colleagues and the Management Team to maintain service quality.
• Check machinery and vehicles regularly, reporting any defects or issues promptly to avoid operational disruptions.
• Deliver stock to our Leavesden and London retail sites using company vehicles, where agreed with the Warehouse Management Team.
• Lead daily briefings, staff inductions, and training programmes, while supporting team performance, scheduling, and administrative tasks.
• Full clean manual UK driving licence.

Qualifications

• Proven ability to deliver exceptional customer service.
• Confident leading teams and working collaboratively.
• Strong organisational skills with the ability to prioritise and use initiative.
• Clear and effective communication with colleagues and managers.
• Comfortable using IT systems, including handheld terminals and desktop PCs.
• Reliable and deadline-driven, especially during peak periods.
• High attention to detail and accuracy.
• Willingness to work safely at height (full training and PPE provided).
• Previous experience in warehouse or ecommerce environments preferred.
• Forklift or warehouse machinery experience is a plus.

Benefits

• 25 days holiday (pro-rata)
• GymPass
• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Discount towards tickets within the tour
• Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
• Option to join our pension and private healthcare schemes

Work Hours & Schedule

• Full time roles are scheduled for 40 hours a week, working shifts. This will include working five out of seven days each week, with varying start and finish times.
• Roles include regular weekend and evening work, particularly at the busiest times of the year.
• Flexibility is required to suit the needs of the business.
• To be an active key holder of the Retail Warehouse, responsible for the opening and closing of the site.
• Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.