Warehouse Superuser

Crem Recruitment; Haverhill; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Late Shift Warehouse Superuser in Haverhill. This hands-on supervisory role requires individuals with strong warehouse experience who thrive in busy environments. You will support daily operations, act as an expert for systems, and ensure productivity and accuracy. Key responsibilities include training staff, resolving issues, maintaining Health and Safety standards, and monitoring performance. Competitive pay, training opportunities, and a collaborative team environment are offered.

Benefits

Competitive pay rate

Training and development opportunities

Supportive, collaborative team environment

Discretionary company bonus

Qualifications

• Strong operational experience in a warehouse environment.
• Confident user of warehouse management systems (WMS) with strong problem-solving skills.
• Good communication skills and ability to positively influence peers.

Responsibilities

• Act as first point of contact for system or process issues during your shift.
• Support training for new and existing staff.
• Assist management in achieving timely and efficient receipt and dispatch of orders.

Skills

Operational experience in a warehouse environment

Confidence in using warehouse management systems (WMS)

Strong problem-solving skills

Calm under pressure

Good communication skills

Ability to influence peers positively

Job description

Crem Recruitment has been appointed to recruit for a key business on the outskirts of Haverhill for a Late Shift Warehouse Superuser to join their busy warehouse team. This is a hands on supervisory role, perfect for someone with strong warehouse experience who thrives in a fast-paced environment. You will act as the on floor expert for systems, processes, and standards, supporting daily operations and helping maintain service, productivity, and accuracy, especially during peak periods.

Shift Pattern

4pm - 1am. Thurs - Sunday.

Duties

• Act as first point of contact for system or process issues during your shift.
• Resolve blockers quickly to keep work flowing, escalating when necessary.
• Support training for new and existing staff to maintain high standards of quality and efficiency.
• Assist management in achieving timely and efficient receipt and dispatch of orders.
• Ensure Health and Safety standards are maintained at all times.
• Ensure Mechanical Handling Equipment (MHE) is used safely, including daily checks, defect reporting, and training.
• Lead by example, supporting floor control, communication, and adherence to standards.
• Monitor accuracy, productivity, and quality on the warehouse floor, intervening early when standards slip.
• Provide coaching and support to colleagues, reinforcing correct methods and SOPs.
• Assist with performance monitoring, reporting, and process improvement initiatives.
• Arriving early to support setup and preparation for the shift.
• Resolving issues quickly with minimal disruption.
• Maintaining consistent standards across shifts.
• Supporting improved flow, accuracy, and service levels.
• Reducing reliance on managers for day-to-day issues.
• Maintaining excellent housekeeping and a “clean as you go” approach.

Skills & Experience

• Strong operational experience in a warehouse environment.
• Confident user of warehouse management systems (WMS) with strong problem-solving skills.
• Calm under pressure, particularly during busy periods.
• Good communication skills and ability to positively influence peers.
• Respected by colleagues and able to lead by example.

Benefits

• Competitive pay rate
• Valuable warehouse experience
• Training and development opportunities
• Supportive, collaborative team environment
• Discretionary company bonus