Warehouse Shift Manager

Matthew Clark; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company in Hounslow is seeking a Shift Manager to lead operations in a dynamic environment. You will be responsible for motivating your team, driving performance, and ensuring exceptional customer service. Ideal candidates will have experience in team management within a logistics setting, strong Health & Safety knowledge, and excellent communication skills. This role offers a chance to make a significant impact while supporting team development.

Qualifications

• Proven experience managing teams in a fast-paced warehouse or logistics environment.
• Strong knowledge of Health & Safety legislation.
• Excellent communication and customer service skills.

Responsibilities

• Champion customer service excellence and hit key performance targets.
• Monitor depot efficiency and identify smart ways to improve processes.
• Manage daily shift resources to meet operational demands.

Skills

Customer service excellence

Team management

Warehouse management systems knowledge

Data interpretation

Health & Safety compliance

Job description

About the Role

Ready to lead in a fast-paced logistics environment where every day brings something new? As our Shift Manager, you'll play a pivotal role in operations‑motivating your team, driving performance, and ensuring our customers consistently receive exceptional service.

Hours of work: Mid Shift 14:00 - 23:00.

• Champion customer service excellence and hit key performance targets.
• Monitor depot efficiency and identify smart ways to improve processes.
• Manage daily shift resources to meet operational demands smoothly.
• Uphold best practices and ensure full compliance with SOPs and Health & Safety standards.
• Collaborate with the Depot Manager to shape and deliver the annual budget.
• Lead recruitment and onboarding of new team members.
• Support and develop your team through regular 1:1s and performance reviews.

Qualifications

• Proven experience managing teams in a fast‑paced warehouse or logistics environment.
• Strong knowledge of warehouse management systems and Health & Safety legislation.
• Sharp numeracy skills and the ability to interpret data to make informed decisions.
• Excellent communication and customer service skills – you'll be a role model for your team.

About C&C Group

Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market‑leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks.

C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast‑growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.