Warehouse Service Team Manager

Tesco PLC; Ditton; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Flexible working

Colleague Clubcard discounts

Wellbeing services

Life insurance

Pension with employer contributions

Uniform provided

Job summary

Tesco PLC in Ditton is seeking a Warehouse Service Manager to lead a team responsible for end-to-end routines, ensuring availability and high service standards across goods in, assembly, OTB, and goods out. You will coach staff, analyse data, collaborate with Transport Team to deliver the Transport Plan, and drive improvements while upholding Tesco values and a strong safety culture.

The role offers a comprehensive benefits package and the chance to contribute to a customer‑facing operation in a

Qualifications

• Experience leading a warehouse team in a fast‑paced environment.
• Strong data analysis and problem solving to drive improvements.
• Ability to plan resources for seasonal and promotional events.

Responsibilities

• Manage team to deliver end‑to‑end Warehouse Service routines to standard.
• Support end-to-end supply chain by resolving supplier issues.
• Plan resources and equipment for seasonal, trade and promotions.
• Collaborate with Warehouse Service Team and Shift Managers to ensure best practices.
• Coach and develop colleagues to meet targets and stay efficient.
• Ensure goods are delivered accurately to Stores to improve availability.
• Uphold Tesco values and leadership routines; act as role model.
• Analyze data to identify root causes and implement fixes.
• Deliver exceptional standards across all warehouse operations.

Skills

People management

Leadership

Warehouse operations

Data analysis

Job description

Part of the Distribution Centre Management Team that provides great services to our stores ensuring customers have great availability and standards of product by being a Manager that leads my team of colleagues who feel safe and love working at Tesco whilst operating an efficient and legal Warehouse Service operation. You will be responsible for

• Managing my team to deliver accurate end to end Warehouse Service routines/standards in line with the operating model.


• Supporting the end to end supply chain process by working collaboratively to resolve supplier related matters.


• Prioritising and delivering all seasonal, trade and promotional events to maximise sales within Stores; effectively planning resource and equipment.


• Working in collaboration with Warehouse Service Team and Shift Managers/Duty Managers to ensure our operating procedures are the best in class and focus on providing our Stores with the service they require.


• Leading my team to work productively coaching, supporting and sharing best practice so my team meet or exceed their targets and we remain efficient at all times.


• Focusing my team to deliver accurate goods to Stores to improve product availability and customer satisfaction.


• Meeting the needs of the colleagues in my team by using our people routines and delivering great leadership.


• The delivery of all operational routines and making decisions that have our customers' needs at the heart of what we do.


• Operating in partnership with the Distribution Centre Management team and being a great role model.


• Data analysing information, establishing root cause and putting into place corrective improvement measures.


• Delivering exceptional standards across all operational areas of the Warehouse.


• Providing a strong presence 'shoulder to shoulder' with colleagues in Goods In, Assembly, Over the Bank (OTB), FLT and Goods Out; being proactive with problem solving and coaching colleagues in the moment.


• Working closely with the Delivery Service Team to ensure we deliver the Transport Plan together.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Making decisions that require Management intervention as referred by Warehouse Service Coordinators for the good of customers and Tesco.

Following our Business Code of Conduct and Data Protection Law, always acting with integrity and due diligence.

You will need These behaviours give you everything you need to be clear on what's expected of you and to feel confident in your role. Care for Your Team so that our colleagues can be their best everyday Be Inclusive so that everyone feels welcome at Tesco Drive high performance to make sure we Win Together and you and to feel confident in your role. Our Winning Together Behaviours Believe in each other... because when trust is high we can move at pace. Building trust in teams and enabling end to end collaboration across Tesco Stay Curious... because the best ideas come from thinking differently and hearing every voice in the room Live 20/80... because focusing on the few things that will make the biggest difference is how we win.

What's in it for you? We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

• Annual bonus scheme of up to 10% of base salary


• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)


• Request flexible working from day one


• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home


• Access to free wellbeing services with a range of resources to support your mind, body, and life


• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%


• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes


• Uniform provided and policies to support you for all of life's moments, big and small