Warehouse Operative and Customer Support

Fastenal Europe; Nottingham; On-site; GBP 27,000; Full time

Job summary

A leading logistics firm in Nottingham is seeking customer support and warehouse operational candidates for a full-time position. The successful candidate will handle customer inquiries, manage operational tasks, and support warehouse functions. Ideal for individuals looking for a long-term career with excellent progression opportunities. Competitive salary with added benefits including holidays and a potential bonus.

Benefits

20 Days Holidays plus 8 Bank Holidays

Auto-enrolment pension

Monthly bonus after probation

International travel and training events

Qualifications

• Full UK driving license is required.
• Experience in warehouse and/or customer service.
• Ability to thrive under pressure.

Responsibilities

• Handle incoming calls and emails.
• Identify customers' needs to deliver satisfaction.
• Manage shipping and process goods in.

Skills

Customer service

Warehouse operations

IT skills

Tools

Forklift

Job description

Salary and Rate

Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in-house training and future prospects with over 95% of staff promoted from within.

Location

Nottingham

Mode

Full-time

Hours

Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends

An interesting position with lots of opportunities for progression, working with an exciting customer base with strong forecasts for growth.

We are looking for approachable, all-rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role.

Full UK driving license would be required as you'd be driving with a company van.

Furthermore, this would be a great opportunity for those interested in pursuing a long‑term career and willing to progress into managerial or senior sales roles in the future.

Customer Services

Key responsibilities will include:

• Handling incoming calls
• Answering emails
• Identifying and evaluating customers’ needs to deliver satisfaction
• Going the extra mile to engage customers
• Purchasing stock
• General operations in the POS
• Communicating with colleagues
• Providing customers with updates

IT skills would be advantageous.

Warehouse

• Picking
• Packing
• Receiving
• Cycle counts
• Managing shipping and processing goods in
• General warehouse operations

Forklift licence would be a big plus but can be obtained on-the-job.

If you have warehouse and/or customer service experience and would like to build your career with a well‑established company then this position is the right fit for you.

Package

• Excellent starting salary
• 20 Days Holidays plus 8 Bank Holiday
• Auto‑enrolment pension
• Monthly bonus after your probation period
• Excellent long‑term prospects and progression opportunities
• International travel and training events
• #148 World’s Best Employer 2018 (Forbes)
• #68 World’s Most Innovative Company 2016 (Forbes)
• We are proud to work and partner with the world’s largest companies

Job Type: Permanent

Start Date: ASAP

Contract Length: Permanent