Warehouse Operative

Hotel Chocolat; Northampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

50% staff discount

70% discount for guests Rabot Estate

Job summary

Hotel Chocolat in Northampton is seeking a Warehouse Operative to join our Fulfilment Team on a permanent, full-time basis. You will ensure orders are picked accurately, despatched on time, and stored safely within our Distribution Centre at Harpole.

The role requires experience in FMCG, sharp attention to detail, and good English and numeracy. Training in PPT/LLOP/FLT and counterbalance is desirable; shift pattern Monday to Friday with 6am–2pm and 2pm–10pm on a rotating basis.

Qualifications

• Experience in an FMCG operating environment.
• Exceptional attention to detail.
• Good English language skills both written and verbal.
• Competent numerical skills.
• MHE trained – PPT, LLOP’s, FLT, Counterbalance.
• Willing to multi-skill and be flexible across the operation.

Responsibilities

• Ensure orders are picked accurately, in full and on time, delivering on daily targets and KPIs set for the shift.
• Despatch of orders across a range of channels (i.e. Wholesale and Retail picking).
• Ensure that all despatches are fit for transportation.
• Escalating any issues that may affect delivery of our business Service Level Agreements to Shift Coordinators / Team Managers.
• Ensure that any relevant paperwork is completed clearly and accurately.
• Work to protect and safely store all products within the warehouse.

Skills

FMCG experience

Attention to detail

English language skills

Numerical skills

MHE training

PPT experience

LLOP training

FLT certification

Counterbalance

Multi-skill

Tools

PPT

LLOP

FLT

Counterbalance

Job description

The following content displays a map of the jobs location - Hotel Chocolat, Unit 2, Millfield Way, Panattoni Park, Northampton

Job Reference hotelchocolat/TP/1419/1223

Number of Positions:

1

Contract Type:

Permanent

Permanent

Competitive

Working Hours:

37.5

Location:

Hotel Chocolat, Unit 2, Millfield Way, Panattoni Park, Northampton

Closing Date:

11/10/2026

Job Category:

Warehouse

Country:

UK Region

Division:

Operations

Job Introduction

Package Description

As we continue our mission to make people and nature happy through re-inventing chocolate, we are looking for a Warehouse Operative to join our Fulfilment Team on a permanent basis.

As a Warehouse Operative, you will be responsible for carrying out accurate, efficient and safe handling of the Hotel Chocolat products our customers know and love.Ensuring that our products are in the right location and distributed in full and on time through several picking methods and MHE activities.

As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

Shift Pattern: Monday to Fridayon a rotating weekly shift pattern of6am – 2pmand2pm – 10pm.

The on-site location for this role is at our Distribution Centre ‘Beta’, in Harpole, Northampton. We opened the doors to our impressive Distribution Centre – all 429,107 square feet of it - in October 2022.

You will find us just off of Junction 16 of the M1.

What you’ll be doing….

• Ensure orders are picked accurately, in full and on time, delivering on daily targets and KPIs set for the shift.
• Despatch of orders across a range of channels (i.e. Wholesale and Retail picking).
• Ensure that all despatches are fit for transportation.
• Escalating any issues that may affect delivery of our business Service Level Agreements to Shift Coordinators / Team Managers.
• Ensure that any relevant paperwork is completed clearly and accurately.
• Work to protect and safely store all products within the warehouse.

Who you are…

• Experience of working in an FMCG operating environment
• Exceptional attention to detail
• Good English language skills both written and verbal
• Competent numerical skills
• MHE trained – PPT, LLOP’s, FLT, Counterbalance.
• Willing to multi-skill and be flexible across the operation

Who are we?

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™

A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about

Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together

To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html