Warehouse Operative

Fortnum & Mason; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious food retailer in the UK is hiring a Warehouse Despatch Operative to ensure customer orders are picked, packed, and dispatched with the utmost care and quality. This vital position requires a detail-oriented individual who thrives in a team-based, fast-paced environment. Responsibilities include maintaining accurate stock records using Dynamics 365, communicating with various departments, and ensuring compliance with health and safety standards. You'll enjoy a competitive hourly rate, bonuses, and generous employee benefits including discounts and holiday.

Benefits

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff restaurant

28 days holiday + additional wellbeing days

Matched pension scheme

Annual staff party and gifts after 5 years

Qualifications

• Strong team player with a focus on delivering excellent customer experiences.
• Ability to work efficiently in a fast-paced warehouse environment.
• Good communication skills to interact with multiple departments.

Responsibilities

• Picking and packing customer orders to high standards.
• Ensuring accuracy of stock files and effective communication with other departments.
• Complying with health and safety standards.

Skills

Attention to detail

Customer experience

Efficient work in busy environments

Communication skills

Willingness to learn Dynamics 365

Proactive mindset

Job description

Overview

Are you organised, energetic, and passionate about delivering exceptional customer experiences? Join our Fortnum & Mason warehouse team as a Warehouse Despatch Operative, where you'll play a key role in ensuring every parcel that leaves our doors reflects the quality and care our customers expect. In this fast paced and varied role, you'll be responsible for picking, packing, and despatching orders to the highest standards. Working closely with teams across the business, you'll help ensure smooth stock movement between our sites and support our wider operations during peak periods. You'll also use Dynamics 365 to keep our stock records accurate and complete essential administrative tasks. If you take pride in the details, enjoy working collaboratively, and want to be part of a team that strives to exceed customer expectations every day - we'd love to hear from you.

Responsibilities

• Picking customer orders
• Packing customer orders to the highest standards, including quality checking of individual items and considering what the recipient will think when they open their parcel
• Picking and packing site transfers
• Completing orders systemically to ensure the accuracy of our stock file and the best customer experience
• Keeping the despatch area tidy and safe
• Communicating with other departments across Fortnum's to ensure that all of our objectives are met
• Assisting with building and packing gift bags and picnics for hospitality events
• Loading courier vehicles with customer parcels
• Booking in click and collect orders
• Processing supplier returns
• Contributing towards compliance with health and safety standards

Qualifications / Skills

• A team player with strong attention to detail
• Someone who takes pride in delivering a great customer experience
• Ability to work efficiently in a busy warehouse environment
• Good communication skills
• Willingness to learn new systems, including Dynamics 365
• A proactive mindset and a passion for continuous improvement

Benefits

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum's ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years
• Subject to terms and conditions