Warehouse Operations - Green - Team Leader

World of Books; Coventry; On-site; GBP 28,000 - 38,000; Full time

Job summary

World of Books is seeking a capable Warehouse Supervisor to lead busy teams in our Coventry fulfilment environment. You will manage daily picking, packing and customer fulfilment targets, ensure efficient resource allocation and monitor KPIs under the Team Manager’s guidance.

You will drive a culture of safety, coach staff, and promote teamwork, accuracy and continuous improvement while maintaining high standards of productivity and order processing within a 12-hour shift rota.

Qualifications

• Experience leading warehouse teams and operations.
• Understanding of picking and packing roles is desirable.
• Customer-focused with high quality output.
• Strong ability to motivate, develop and engage a team.
• High accuracy and attention to detail.

Responsibilities

• Oversee daily picking, packing and fulfilment targets.
• Allocate resources and monitor KPIs with Team Manager.
• Communicate daily targets and ensure orders are processed on time.
• Coach and motivate team members to improve productivity.
• Promote a safety-first culture and ensure Health & Safety procedures.
• Maintain housekeeping and attendance management.

Skills

Leadership

Communication

Coaching

Attention to detail

Team motivation

Job description

COMPANY OVERVIEW

At World of Books, we’re on a mission to become the Planet’s Bookstore.

Our business was founded in 2002 with the purpose of encouraging recycling, minimising waste and fostering sustainability by giving books a second life. Since then, we’ve grown into the world’s largest seller of used books, providing millions of customers with an affordable way to discover, purchase and enjoy books sustainably.

We have offices in the UK, US and Hungary, with over 1,000 employees dedicated to continuing to do good, protect the environment and support charities – as reflected in our certified B-Corp status.

JOB DESCRIPTION

Supporting and managing busy teams of Warehouse Operatives to ensure the achievement of daily picking, packing and other customer fulfilment targets.

Reporting directly to the Team Manager, you will have overall responsibility for the daily management of an allocated department, ensuring the delivery of Key Performance Indicators (KPIs) and maintaining consistent high standards.

With strong communication and interpersonal skills, you will liaise closely with the Senior Team Leaders and other colleagues to effectively allocate resources and maximise productivity. You will also clearly communicate and monitor operatives' daily targets to ensure orders are picked and packed within the set timeframes.

KEY RESPOSOBILITIES

• Updating HR, scheduling and other systems to ensure records are accurate
• Ensuring that daily order processing requirements are clearly defined and communicated
• Maintaining good levels of housekeeping in working areas
• Actively promoting a safety-first culture and ensuring Health & Safety procedures are followed
• Supporting attendance management, including timekeeping checks and absence reporting
• Provide daily guidance, coaching and motivation to team members.
• Foster a culture of teamwork, accountability and continuous improvement across the department.

The role is a key appointment within the Operations team, and to succeed you will need:

• Experience in a range of warehouse departments and teams
• A good understanding of Operations, Picking and Packing roles – desirable
• A passion for customer satisfaction and delivering high quality outputs
• Strong leadership skills with an ability to motivate, develop and engage a team.
• High standards of accuracy with good attention to detail.

Please note:

Normal hours of work will be 12-hour shifts, from 8.00am – 8.00pm, on a rota of 4 days on and 4 days off. However, you will sometimes need to be flexible in terms of hours worked, especially in peak trading periods.