Warehouse Coordinator

Encore; Uxbridge; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Private Healthcare after 12 months

Volunteer program

Enhanced family leave provisions

Perkbox & Employee assistance Program

Company sick pay

Long Service Programme

Career path and support

Job summary

Encore is seeking a Warehouse Coordinator in Uxbridge to manage daily paperwork, transportation coordination and outgoing shipments. You will work closely with the Warehouse Manager to ensure accurate processing and timely deliveries.

The role requires meticulous attention to detail, proficiency in Windows and Excel, and a focus on delivering world-class service in a fast-paced environment at our UK site.

Qualifications

• Minimum 2 years in a fast-paced warehouse distribution/office environment.
• Strong problem solving in a high-volume setting.
• Proficient with Windows and Excel.
• Excellent written and verbal communication and customer service.
• High commitment to service excellence.

Responsibilities

• Monitor routing to prioritise on-time delivery and pickup.
• Process orders and generate packing lists in the WMS.
• Coordinate dispatch, transport and delivery with carriers.
• Handle invoicing and administrative warehouse paperwork.

Skills

Excel

Written & verbal comms

Customer service

Attention to detail

Problem solving

Tools

WMS

MS Office

Windows

Job description

Warehouse Coordinator

Uxbridge, UB8

Salary: Up to £31,000 dependant on experience

Company Benefits:

• Private Healthcare after 12 months service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Position Overview

Process paperwork and coordinate transportation and deliveries for outgoing shipments daily. Complete administrative tasks as assigned. This position reports into the Warehouse Manager or Warehouse Supervisor subject to region.

Key Job Responsibilities

Fleet Management (subject to local warehouse structure)

• Assist in monitoring daily routing to prioritise on-time delivery/pickup
• Perform frequent reviews on delivery/pickup services and monitor on-time performance
• Monitor regular vehicle maintenance, condition, and operation for assigned location

Order Processing & System Maintenance

• Process Encore Configuration hotel equipment sales orders and schedule for shipment.
• Create manual sales orders for equipment requests when needed.
• Do the Right Thing - Close out orders shipped daily in our wms (warehouse management system) to generate packing lists and generate back orders.
• Maintain customer orders and update any necessary information in our wms system per request.
• Deliver World Class Service - Monitor incoming emails and respond in a timely manner to all inquiries.
• Uphold and adhere to health and safety regulations and wear appropriate Personal Protective Equipment (PPE).

Transportation

• Coordinate all operational requirements related to projects, including dispatch and return of equipment, ensuring overall quality control.
• Coordinate all local transport requirements and workflow (i.e. scheduling, coordination, communication, administration) cost effectively.
• Ensure that the subcontracted trucking companies meet all of the required company and legal standards, including but not limited to, license, insurance, health and safety, quality of services (reliability, dependability, presentation).
• Organise and coordinate the delivery and collection of dry hires and sub-hired equipment.
• Work closely with our logistics carriers to coordinate shipping CapEx orders to our hotel locations.
• Process shipping paperwork for orders shipping daily.
• Value People - Communicate delivery information via email with our hotel external customers.
• Coordinate equipment recycling orders and pick-ups with our recycler and our hotel locations.

Administration

• See the Bigger Picture - Research and assist with transportation claims for CapEx orders including providing Logistics Coordinator with necessary information and processing replacement equipment orders with our Procurement Team.
• Process all administrative paperwork relating to warehouse consumables, in coordination with the Warehouse Manager.
• Administer proper invoicing procedures relating to truck booking, vehicle repairs, warehouse crew, and others.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Requirements

• Minimum 2 years’ experience working in a fast paced, multi-tasking warehouse distribution office environment with a demonstrated high degree of accuracy and attention to detail
• Demonstrated ability to work in a high volume environment while being able to think creatively and effectively solve problems
• Proficient in Windows and Microsoft Office applications with an emphasis on Excel.
• Excellent written and verbal communication, interpersonal and customer service skills
• High degree of commitment to service excellence

Competencies

• Concern for Quality
• Exceeds Customer Expectations
• Communication
• Teamwork
• Integrity

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.