Warehouse Administrator & Customer Service Agent

Zendbox | eCommerce Fulfilment Specialist; Whetsted; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading eCommerce fulfilment company in Whetsted is seeking a Warehouse based Administrator and Customer Service Agent. In this role, you will act as the first point of contact for customers, resolving inquiries and issues through various channels. The ideal candidate will have a strong customer-first mindset and good IT skills, including knowledge of Microsoft Word and Excel. This position offers a dynamic work environment with opportunities for professional development.

Benefits

Dynamic work environment

Opportunities for training and professional development

Competitive salary and benefits package

Supportive team culture

Qualifications

• Proactive, can-do attitude with a strong customer-first mindset.
• Good IT skills including Microsoft Word and Excel.
• Excellent attention to detail.
• Experience with warehouse management systems is a plus.

Responsibilities

• Act as the first point of contact for customers.
• Provide accurate information regarding order processing and shipping.
• Document customer interactions for accurate tracking.
• Investigate warehouse errors and identify corrective actions.

Skills

Customer-first mindset

Strong communication skills

Attention to detail

IT skills

Tools

Warehouse management systems

Microsoft Word

Microsoft Excel

Job description

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top‑on‑time service while maintaining the highest standards of operational excellence.

Key Responsibilities

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat
• Provide timely and accurate information regarding order processing, shipping, and product availability
• Collaborate with internal teams to address customer concerns and elevate issues as necessary
• Document customer interactions and update records to ensure accurate tracking of inquiries
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate

Requirements

• A proactive, can‑do attitude with a strong customer‑first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience (preferred but not essential)
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid work ethic, high reliability, and a consistent focus on accuracy

Benefits

• A dynamic, fast‑paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions