Ward & Medical Records Administrator — Patient Care & Admin

Nuffield Health Brentwood; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

free gym membership

health assessments

retail discounts

pension options

Job summary

Nuffield Health Leeds Hospital is seeking a Medical Records and Ward Administrator to support both ward reception and the Medical Records Department. The role requires strong administrative skills, attention to detail, and excellent communication to deliver high-quality patient and colleague service.

You will manage Subject Access Requests (SARs), maintain accurate records, and provide secretarial support using CRM systems and Microsoft Office.

Qualifications

• Strong administrative skills and accuracy are essential.
• Excellent communication with patients and colleagues is required.
• Proficient with CRM systems and Microsoft Office applications.

Responsibilities

• Manage SARs from start to finish, logging and quality checking requests.
• Maintain accurate medical records for admissions and ongoing care.
• Provide high-quality admin support using CRM and MS Office.
• Support Medical Records team with filing, tracking, and locating records.
• Email discharge summaries to GPs and ensure proper distribution.
• Answer patient calls and escalate clinical concerns as needed.
• Greet patients on arrival and escort them to rooms.
• Deliver outstanding customer service to patients, visitors, and staff.
• Prioritise workload while maintaining accuracy and detail.

Skills

Administration

Attention to detail

CRM systems

Microsoft Office

Communication

Customer service

Tools

CRM systems

Microsoft Office

Job description

Nuffield Health Leeds Hospital is seeking a Medical Records and Ward Administrator to support both ward reception and the Medical Records Department. The role requires strong administrative skills, attention to detail, and excellent communication to deliver high-quality patient and colleague service.

You will manage Subject Access Requests (SARs), maintain accurate records, and provide secretarial support using CRM systems and Microsoft Office.