Ward Environment Support Staff (XN02)

NHS; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Leeds is seeking a motivated individual to support the clinical ward team. This role involves maintaining a clean and safe hospital environment and assisting in transportation of patients and equipment. The ideal candidate will have good communication skills and prior cleaning experience, with the requirement of GCSEs in Maths and English. A commitment to delivering high-quality support services is essential.

Qualifications

• Ability to communicate sensitively with patients, visitors, and staff.
• Experience in cleaning within any setting.
• A basic understanding of infection control.

Responsibilities

• Work within designated clinical areas providing non-clinical support.
• Maintain a safe, clean, and tidy hospital environment.
• Respond to patient bed discharge and equipment cleaning.

Skills

Pleasant manner

Ability to work under own initiative

Ability to work as part of a team

Good communication skills

Education

Maths and English GCSE grades A-E or equivalent

Job description

Weare looking for highly motivated, dynamic individuals to work as a member ofthe ward team providing non-clinical support to the professional teams withinthe Neonatal service.

Therole will be supportive in keeping the hospital environment safe, clean, andtidy, responding to patient bed discharge/equipment cleaning and/or urgentpatient equipment/specimen/blood transportation and stocking up of essentialconsumables.

Expected ShortlistingDate

02/01/2026

Planned InterviewDate

12/01/2026

Main duties of the job

Towork as a member of the clinical ward team carrying out the cleaning and themovement of patients, specimens & goods/consumables/drugs between wardsand departments. To provide a range ofdirect or indirect supervised non-clinical support to the professional teamswithin designated clinical areas.

Therole will be supportive in keeping the hospital environment, safe, clean andtidy. The provision of a high-qualitysupport service, responding to patient bed discharge/equipment cleaning andor/ urgent patient equipment/specimen/blood transportation.

Thejob holder will work within designated clinical areas providing support tothe multi-disciplinary teams. Duties will include answering phones, cleaningequipment, setting up equipment under supervision, ordering maintaining stocklevels and any other general clinical duties required.

Thejob holder will meet, and greet patients, family or carers and provide familyand carer support where asked to do so. The job holder will be a centralpoint of communication between the department and medical physics to ensureequipment is returned, and repaired, and or serviced in a timely manner.

About us

TheLeeds Neonatal Service delivers care to over 1400 babies per year. We have 14intensive care, 16 high dependency, 10 New- born surgical and 16 special carecots cross city. We also have a 13 bedded Transitional care unit on the StJames Hospital Site and 6 Transitional care cots integrated into the postnatal Ward on the Leeds General Infirmary Site.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

Towork as a member of the clinical ward team carrying out the cleaning and themovement of patients, specimens & goods/consumables/drugs between wardsand departments. To provide a range ofdirect or indirect supervised non-clinical support to the professional teamswithin designated clinical areas.

Therole will be supportive in keeping the hospital environment, safe, clean andtidy. The provision of a high-qualitysupport service, responding to patient bed discharge/equipment cleaning andor/ urgent patient equipment/specimen/blood transportation.

Person Specification

Skills & behaviours

• Pleasant manner, smart clean appearance
• Ability to work under own initiative and as part of a team
• Ability to work within set procedures and protocols
• Conduct themselves in a polite professional manner
• Excellent timekeeping and attendance
• Ability to work within a routine whilst at the same time able to
• work on own initiative when the service dictates the need
• Ability to work to tight schedules
• Able to prioritise and adapts positively to change
• Conduct oneself in a polite professional manner.
• Excellent time keeping and attendance.
• Capability to undertake physical tasks.
• Shows enthusiasm in regard to personal development
• Dedicated to support the development of a high-quality service
• Good communication skills verbally/written

Experience

• To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users.
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including; Health and Safety, COSHH and in particular,
• by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
• To complete all relevant daily documentation in compliance with relevant statutory legislation and local codes of practice and quality control procedures.
• Communicate sensitively and effectively with patient, visitors, relatives and staff.
• Respect of patients confidentiality and understand that patients have an entitlement to have their affairs to be dealt with in a confidential manner.
• To be helpful, flexible and willing to undertake and tasks requested.
• A basic understanding of infection control Ability to communicate both verbally, (transmitting information via telephone/radio system and by reading and writing
• Experience in cleaning within any setting.
• Insight into role and responsibilities of post
• Ability to work within set procedures and protocols.
• An understanding of cleaning practices within a healthcare setting
• Previous cleaning or portering experience/training
• Working in a customer focused environment
• Working in a patient/clinical setting

Additional Requirements

• Able to communicate with distressed families and carers
• Ability to work under own initiative and as part of a team.
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
• Ability to carry out physical tasks (with reasonable adjustments if necessary)
• Ability to provide two references within four weeks of request
• The ability to successfully complete the in-house induction and assessment centre
• Completion of Criminal Records Bureau Disclosure form
• Eligibility to work in the UK

Qualifications

• Maths and English GCSE grades A-E or equivalent Level 1 Literacy or Numeracy
• Ability to communicate both verbally in a tactful, compassionate and polite manner, providing reassurance where required, and non-verbally (reading and writing).
• Ability to communicate and transmit information via telephone, radio & IT systems.
• Willing to undergo training as required induction and on the job training as required to be able to perform the role.
• Literate and numerate
• Health & Safety / COSHH / Moving & Handling training /awareness.
• Customer Care Training.
• Relevant occupational in-house cleaning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.