Ward Clerk (XN02)

Leeds Teaching Hospitals; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider in Leeds is seeking a motivated Ward Clerk to provide administrative support. The candidate will assist nursing teams with various clerical duties, ensuring smooth patient processing and maintaining high service standards. Excellent communication and organizational skills, as well as clerical experience, are essential. Join a dynamic, friendly team committed to quality patient care.

Qualifications

• Good written and oral communication skills are essential.
• Previous clerical experience is desirable.
• Experience in a hospital environment is an advantage.

Responsibilities

• Assist with administrative duties to ensure smooth functioning of the ward.
• Record patient activity data accurately and timely.
• Liaise with other departments on behalf of the ward staff.

Skills

Organizational skills

Effective communication

Teamwork

Education

General education

Tools

Patient administration systems

Computer literacy

Job description

TheEmergency Department has an excellent opportunity for an enthusiastic andhighly motivated individual to join their Ward Clerk team. The successfulapplicant will work as part of a team and be responsible for the provision ofa high-quality administrative service to the unit.The prime responsibilitiesof the post holder will be to assist the nursing teams of the department witha variety of administrative and clerical duties. Some of these will ensurethe smooth and timely movement of patients through the department inaccordance with the emergency care standard. It will also involve assistingthe nurse in charge in a multitude of administrative tasks to ensure thecontinuous smooth running of the Ward.A good standard of general education,previous clerical experience and excellent written and oral communicationskills are essential. Previous hospital or experience of working withinmulti-disciplinary teams would be an obvious advantage.

Shiftpatterns

Longdays - 07:30-20:30

Nights- 20:15-07:45

Expected ShortlistingDate

03/10/2025

Planned InterviewDate

14/10/2025

Main duties of the job

Applicantsshould be able to communicate effectively with a wide range of peopleincluding hospital staff and the general public. In addition, the successfulapplicants should demonstrate excellent organisational skills, be able towork as part of a team and able to manage their own workload. The ability towork to tight deadlines and be committed to providing a welcoming, efficient,and caring service for our patients and their families is an essential partof this role.The successful candidate should be computer literate and have agood working knowledge of clerical duties. Experience of using patientadministration systems is an advantage particularly Symphony, howevertraining can be provided.

Applicationsare invited from enthusiastic highly motivated individuals who would like tojoin our busy and friendly team.

Forfurther information or an informal discussion about this position pleasecontact Adele Gardner 0113 3920895.

About us

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

Toundertake administrative duties at ward level including the accurate andtimely recording of patient activity data on Trust systems. To undertakeclerical and related duties on the ward and enable Sister/Charge Nurse andother ward staff to concentrate more freely on direct patient care. This will involve considerable liaison withother departments and wards on behalf of the ward staff.

Thejobholder will contribute to the maintenance of an environment for effectivecare.

JOBDIMENSIONS

Thejobholder will work within an area caring for patients.

LeedsGeneral Infirmary Hospital - 37.5 hours a week over a 7 day period withinternal rotation to night duties, working opposite shifts to otherdepartmental clerks.

Weare looking for an enthusiastic and motivated individual who enjoys thechallenge of working in an environment where no two days are the same and whocan provide administrative support to the ward at Leeds General Infirmary.

Thesuccessful applicant will work as part of a team and be responsible for theprovision of a high quality administrative service to the ward.

Theprime responsibility of the post holder will be to assist the nurse in chargeof the ward with a variety of administrative and clerical duties to ensurethe smooth running of the unit. A good standard of general education,previous clerical experience and excellent written and oral communicationskills are essential. Previous hospital or experience of working within multidisciplinary teams would be an obvious advantage

KNOWLEDGE,SKILLS AND EXPERIENCE REQUIRED

Qualifications

Literate and numerate

Experience

Previous Clerical Experience(desirable)

Training

Willing to undergo training asrequired

SpecialKnowledge

Insight into role andresponsibilities of post

Knowledge of Patient AdministrationProcesses

Able to work as part of amultidisciplinary team

Committed to working with people

PracticalSkills

Good interpersonal skills

Effectively communicate withpatients and team members

THELEEDS WAY VALUES

Ourvalues are part of what make us different from other trusts, so we see thisas a strength, as well as a responsibility. They have been developed by ourstaff and set out what they see as important to how we work. Our five values are:

Accountable

Empowered

Allour actions and endeavours will be guided and evaluated through these values.

Additionallythe following are core values which relate specifically to this post:

Respect the contribution of allmembers within the team and the importance of working together to givepatient care.

Commitment to contributing to aquality service in an efficient and effective manner.

Recognises the importance ofconfidentiality.

COREBEHAVIOURS AND SKILLS

Personal Motivated

Communication Literacy

Numeracy

Responsibility to others Reliable

Trustworthy

Adaptable

9.CORE KNOWLEDGE AND UNDERSTANDING

Customer relations

Maintaining a safe environment

10.PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY

Administrative and Clerical Duties

- Record admission, transfer anddischarge activity data onto the Trust PAS system.

- Arrange patients follow-upappointments using the PAS system and order transport for patients whenrequired.

- Record changes to the bed base andinform the relevant corporate team

- Handle telephone calls fromrelatives, hospital staff, public etc, under guidance where necessary fromthe Sister/Charge Nurse, and making calls where appropriate on behalf of wardstaff.

- Ensure that patients medicalrecords (including x-rays) are available on the ward, obtaining these wherenecessary from other departments.

- Transfer pathology and otherreports to patients records, and general collation of records promptly andefficiently, especially on patients discharge.

- Deliver patients mail.

- Order stationary and completerequisition forms under instruction from Sister/Charge Nurse.

- Complete electronic admission/bedsystem as required

- Maintaining records on behalf ofSister/ Charge Nurse.

Assisting to maintain highstandards of care

Assist in the welcome and receptionof patients and visitors into the clinical area

Maintain a safe working environment,reporting incidents, accidents, complaints

Understand the need to maintain andrespect patient confidentiality

Participate in in-service training

Participate in mandatory trainingannually

Participate in annual performanceappraisal

Undertake duties on differentwards/depts as and when required by service demands

Develop good working relationship

Participate in appropriate andrelevant communications networks

Ensure the maintenance of goodrelationships, communications and teamwork with all disciplines within theward / department

HEALTHAND SAFETY/RISK MANAGEMENT

Allstaff are responsible for working with their colleagues to maintain andimprove the quality of services provided to our patients and other serviceusers. This includes complying at alltimes with the Leeds Teaching Hospitals NHS Trust Policies, including Healthand Safety policies, in particular by following agreed safe workingprocedures, and reporting incidents using the Trust Incident Reportingsystem.

INFECTIONCONTROL

Thejobholder must comply at all times with the Leeds Teaching Hospitals NHSTrust Infection Control policies, in particular by practising Universal

InfectionControl Precautions. Hand hygiene must be performed before and after contactwith patients and their environment.

EQUALITYAND DIVERSITY

Thejobholder must comply with all policies and procedures designed to ensureequality of employment and that services are delivered in ways that meet theindividual needs of patients and their families. No person whether they are staff, patientor visitor should receive less favourable treatment because of their gender,ethnic origin, age, disability, sexual orientation, religion etc.

PATIENTAND PUBLIC INVOLVEMENT

TheTrust has a statutory duty to involve patients and public in evaluating andplanning services. All staff have aresponsibility to listen to the views of patients and to contribute toservice improvements based on patient feedback.

TRAININGAND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT

Thejobholder must take responsibility, in agreement with his/her line manager,for his/her own personal development by ensuring that Continuous ProfessionalDevelopment remains a priority. Thejob holder will undertake all mandatory training required for the role.

RESPECTFOR PATIENT CONFIDENTIALITY

Thejob holder should respect patient confidentiality at all times and notdivulge patient information unless sanctioned by the requirements of therole.

11.COMMUNICATION AND WORKING RELATIONSHIP

Administration staff

Business managers

Nursing Staff

Allied Health Professions

House Keepers

Medical Staff

12.SPECIAL WORKING CONDITION

i)Physical Effort:

Combinationof standing, sitting and walking. Frequent sitting or standing in arestricted position.

Lightphysical effort sits in a restricted position for keyboard work, liftspatients case notes, pushes trolleys with patients notes.

Yes.Some moving & handling of equipment on a daily basis.

Equipmentmedical records, pushing records trolley.

ii)Mental Effort:

Frequentconcentration.

Usuallypredictable workload.

Followsroutine and/or direction by registered practitioner.

Verbaland written communication skills required.

iii)Emotional Effort:

Occasionalexposure to difficult situations including death and dying, distressedpatients and relatives/carers.

iv)Working Conditions:

Temperatureshould be controlled, but may experience hot or cold work environment.

Smellsexposure to smells, e.g. body fluids.

Violence& Aggression may experience violence and aggression from patientsand/or relatives/carers.

Person Specification

Experience

• Clerical Experience

Additional Requirements

• Able to fulfil Occupational Health requirements for the post
• Willing to undergo training as required

Qualifications

• Literate/Numerate

Skills & behaviours

• Insight into roles responsibilities of post
• Motivated
• Reliable
• Trustworthy
• Good interpersonal Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.