Ward Clerk/Ward Support

Northampton General Hospital NHS Trust; Northampton; On-site; GBP 20,000 - 26,000; Full time

Job summary

A prominent healthcare institution in Northamptonshire seeks a dynamic team player for a clerical role. The candidate will handle patient inquiries and assist with various administrative tasks within the ward. Excellent communication and organizational skills are essential, along with the ability to manage time effectively in a busy environment. The role includes supporting staff and maintaining a welcoming atmosphere for patients.

Benefits

Opportunities for professional development

Supportive team environment

Work-life balance initiatives

Qualifications

• Experience in a clerical role in a healthcare setting is preferred.
• Ability to handle multiple tasks and cope under pressure.
• Demonstrated caring attitude towards patients and colleagues.

Responsibilities

• Manage telephone enquiries and relay information appropriately.
• Maintain communication between departments and teams.
• Use the computerized patient management system efficiently.
• Order stock and maintain inventory levels.
• File and manage patient notes and documents as needed.

Skills

Excellent communication skills

Time management

Organizational skills

Ability to use online computer systems

Job description

Responsibilities

• Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.
• Maintain good written and verbal communication between all departments and outside agencies.
• Use the computerized patient management system (Camis) to access patient details, admit and discharge patients.
• Be responsible for the ordering of stock and to ensure adequate levels are maintained.
• Photocopy documents/notes as required. Locate, collate, file and store patient's notes as appropriate
• Contribute to developing a welcoming atmosphere within the ward making users feel comfortable and at ease.
• Deal appropriately with distressed patients and/or relatives with support from nursing staff.
• Report any problems relevant to the ward to the senior nurse in charge.
• Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings., Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
• Normal routine clerical duties, e.g. filing, charting, making lists, completing forms.
• Answering telephone, taking messages and enquiries regarding patients' condition after consultation with ward nursing staff.
• Operate patient administration computer system and ensure computer system is up to date at all times with details of all patients currently on the ward.
• Ensure all patient details on the computer are correct, including ethnic origin.
• To ensure that all patient discharges and transfer details are recorded on the computer as soon as possible after the event.
• To ensure that all patient admission, transfer and discharge details are recorded in a timely manner.
• Maintain an adequate supply of stock levels to maintain the smooth running of the ward.
• Be responsible for ensuring that case notes are available, maintain them in an orderly manner and return them appropriately after discharge letters are completed.
• Notify Next of Kin of patients admissions and (emergency) transfers if required by ward staff.
• Ensure that, once medical staff have completed discharge summaries and coding have taken their information, the notes are returned to medical records.
• Make arrangement for X-rays, ECG and other relevant procedures, when requested.
• Take request forms to X-ray, Pathology and carry out other similar errands.
• Collect and deal with post appropriately. Any post for the Ward can be opened and dealt with (if in doubt, ask the nurse in charge). Any post marked with a staff members' name should be in the staff mail tray. Post for the Ward Manager should be handed to the ward manager.
• Obtain relevant personal information for nursing documentation and update details on the computer.
• Liaise with ward co-ordinator regarding all patients expected for admission.
• Any other ad-hoc duties as required by the ward manager.

Policy and Service Development Responsibilities

• The post holder will be expected to supervise junior staff.
• Be actively involved in the induction of new staff.
• Accept personal responsibility for identifying their own learning needs and for maintaining their own professional development and mandatory training.
• Assist in the facilitating of a learning environment conducive to the acquisition of further knowledge and skills and be actively involved in the development of others.
• Promote and provide health education for patients and their carers/family.

Professional Responsibilities

• To promote a professional and positive image of themselves and the Trust.
• Demonstrate a caring and supportive attitude towards their work colleagues.

Other Information

• The post-holder may be required to carry out other relevant duties as required.
• The post-holder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours.
• The post-holder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision.
• The post-holder will adhere to, at all times, any Professional, NHS Code of Conducts and legislation relevant for their area of work.
• The post-holder will make themselves familiar with, at all times, the policies and procedures of the Trust, and their area of work.
• The post-holder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order to provide an acceptable level of service.
• The post-holder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required.

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.

We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).

We celebrate staff achievements and value the importance of working as one big team. That's why we talk about Team NGH. It's all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to helping you to be the best you can be.

Apply today and join the largest family in Northamptonshire.

Dryden ward is a 26 bedded acute cardiology ward. We are looking for a friendly dynamic team player who can cope well under the pressure of a busy environment.

We are looking for someone with excellent communication skills, who enjoys working with members of the public. You will be a key team player, using your clerical skills to support the ward.

The demands on this role are high and as such you will need to be able to manage your time well.

You need to be organised, willing to learn and able to use online computer systems. The role will include, but not limited to, answering the telephone, filing, medical data inputting, ordering stock items for the ward and assisting with general ward cleanliness.