Ward Clerk Ward A5 | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 21,000 - 25,000; Part time

Job summary

A prominent NHS Trust in England is seeking a Ward Clerk to provide clerical and administrative support in Ward A5. Candidates must have excellent organizational and communication skills, experience in customer service or healthcare, and a commitment to high standards of service. This part-time role offers the opportunity to work alongside healthcare professionals to ensure excellent patient care. The advert closes on 10 Nov 2025.

Qualifications

• Experience in a customer service or healthcare environment.
• Ability to work flexibly and methodically.
• Proven reliability and high levels of personal commitment.

Responsibilities

• Maintain communication with patients’ families and coordinate admissions.
• Follow established procedures to ensure department efficiency.
• Handle phone calls and provide clerical support.

Skills

Excellent telephone skills

Strong communication abilities

Good interpersonal skills

Organizational skills

Tools

IT equipment for communication

Job description

Role Overview

The Ward Clerk is a vital member of Ward A5, providing essential clerical and administrative support. We are seeking a highly organised, reliable individual with excellent time‑management skills and strong communication abilities. The role requires a commitment to delivering a high standard of service to both patients and staff.

Key Responsibilities

• Maintain clear communication with patients’ families, provide updates, and act as a key point of liaison. Coordinate patient admissions to the ward, update the HIVE system, and handle phone calls professionally and efficiently.
• Operate within established policies, procedures, protocols, and guidelines to ensure smooth operations within the department. Contribute to improving best practices and ensuring that high‑quality standards are consistently maintained.
• Work 22.5 hours per week (ideally 3 days a week but would consider 2 days).

Candidate Profile

We are looking for a candidate with excellent telephone and communication skills. The position is a busy customer/administration service‑based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.

You will work alongside the Consultants, Doctors and Nurses to ensure our patients receive the best care possible. We are looking for candidates who will bring a positive approach to the working environment.

Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment, as you will be expected to use IT and communication equipment associated with call handling and data input. Demonstrate high levels of personal commitment to facilitating the delivery of a patient‑focused service.

About MFT

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high‑quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

We’re looking forward to hearing from you!

This advert closes on Monday 10 Nov 2025