Ward Clerk (Ward 2) | South West London and St George's Mental Health NHS Trust

www.findapprenticeship.service.gov.uk - Jobboard; Tooting; On-site; GBP 22,000 - 28,000; Full time

Job summary

A mental health care provider in Tooting is seeking a Band 3 Ward Administrator to support inpatient services. The role involves clerical duties, assistance with patient interactions, and communication with both staff and the public. Candidates should have clerical experience and effective communication skills. This position offers a diverse work environment and opportunities for ongoing professional development.

Benefits

Flexible working

Career development opportunities

Positive work environment

Qualifications

• Demonstrate experience providing clerical work either on a professional or informal basis.
• Ability to engage with patients and assist with activities.
• Strong communication skills for dealing with public enquiries.

Responsibilities

• Provide day-to-day clerical support to multidisciplinary team members.
• Assist in maintenance of an office management system.
• Handle enquiries from the public courteously.

Skills

Clerical experience

Communication skills

Problem solving

Job description

Ward 2 is a 18-bed mixed gender, adult inpatient mental health ward. We provide an inpatient service, including assessment and/or treatment, for people who are in the acute phase of their mental health problems. Our patients have a variety of complex needs including bipolar affective disorder, paranoid schizophrenia, psychotic episodes, depression and personality disorder. The service is open to referrals and admissions 24hours a day 365 days a year.

The team includes dedicated mental health professionals compromised of mental health nurses, health care assistants, an occupational therapist and an activity co-ordinator as well as psychiatrists. The team has a culture of supporting new and existing staff, seeking to establish in them a solid foundation of knowledge of acute mental health treatment, as well as an understanding of what it takes to fulfil this role safely. The Trust is committed to ensure every practitioner participates in clinical supervision and has a programme of development.

Our team is dynamic and rolls with adversity, if you are able to think abstractly, problem solve effectively and manage your time appropriately you would be a welcome addition to our team.If you are you caring, compassionate and committed to making a difference in the lives of others, then this is an exciting opportunity to consider. We are looking for talented and motivated people to join our team in an exciting opportunity as a Band 3 Ward administrator.

Candidates should demonstrate some experience providing clerical work either on a professional or informal basis. You will receive ongoing support from your peers, ward/team manager and matron. You will also receive individual supervision as well as support in reflective practice groups.

As an administrator, you will be.
• The post holder will be a key member of the multidisciplinary team and will be responsible for the day-to-day clerical support to individual team members.
• The post holder will assist in the maintenance of an office management system, which provides effective communication to team members and others as appropriate.
• The post holder will be encouraged to engage with the patients and getting involved with meal times and other activities on the ward.
• The post holder will often be the first point of contact for members of the general public and referrers who wish to make enquiries. It is an essential requirement of the post that the post holder courteously provides information and deals with enquiries.



We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

About our locations:

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

Administrative and Secretarial

• To be responsible for the preparation of ward rounds, to arrange and confirm patients meeting dates, type up and circulate outcomes.

• To ensure that all correspondence and documents are accurately and efficiently typed and dispatched, according to priority.

• To answer telephone calls from patients, relatives, health professionals and other bodies sensitively and politely, ensuring all messages are passed to the appropriate person in a timely and effective manner.

• To format articles to ensure they are presented appropriately for submission to journals.

• To greet patients, relatives and visitors with patience and sensitivity, assisting them as appropriate.

• To photocopy and fax information, distributing and filing as appropriate.

• To sort incoming mail, date stamp and distribute as appropriate.

• To extract information for third parties as appropriate.

• To take notes at community and staff meetings type up and circulate.

• To attend all relevant weekly meetings, ensuring that matters discussed are recorded and actioned appropriately, and that lists are updated and issued promptly.

• To contribute to the development and maintenance of administrative procedures.

Ward Based Duties

• To arrange appointments for patients to attend x-ray, physiotherapy and other hospital departments as necessary.

• To arrange transport, as necessary, for patients in consultation with nursing staff.

• To collect and deliver mail to and from the main administration office daily.

• To refer all memos, letters, pathology and x-ray reports plus photocopies of section papers to nursing staff.

• To be responsible for monitoring stock levels and ordering hardware, linen, crockery, as well as stationery and line supplies.

• To receive and check goods delivered to ward.

• To report to the Estates Department for maintenance items and Sodexho helpdesk, log accordingly and follow-up on outstanding actions.

• To be responsible with the Team Leaders for monitoring the state of repair of the unit for the submission of building/works requisitions and for the regular checking of the progress and keeping the Health & Safety Records Book up to date.






This advert closes on Monday 18 Aug 2025