Ward Clerk Surgical SDEC

NHS; Wolverhampton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Wolverhampton is seeking a Band 3 Admin Assistant for their Same Day Emergency Care team. The successful candidate will play a crucial role in managing administrative tasks, supporting the Administration Team Leader, and enhancing patient experience within a dynamic environment. Applicants should possess an NVQ Level 2 and an administrative background. This is a full-time permanent position with a competitive salary.

Qualifications

• Must have an administrative background.
• Able to manage own workload and support team efforts.
• Must maintain patient confidentiality.

Responsibilities

• Assist with the coordination of Surgical SDEC services.
• Support the Administration Team Leader in continuity of service.
• Update and maintain information on departmental systems.

Skills

Administrative background

Effective communication

Confidentiality

Education

NVQ Level 2

Job description

Job Summary

An exciting opportunity for a band 3 admin assistant to join the same day emergency care team within surgery at New Cross Hospital.

The post is essential to SDEC in ensuring all of the administrative tasks for the area are carried out.

As per JD, please ensure you read the JD.

This post is essential to the daily running of SDEC in Surgery.

About Us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Details

Date posted: 05 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 225-DIV1-7527759

Job location: New Cross, Wolverhampton, WV10 0QP

Job Responsibilities

• To assist with the co‑ordination and management of an efficient and effective Surgical SDEC Service in accordance with Trust policies and procedures.
• To support the Administration Team Leader in the absence of the Leader and ensure continuity of service, reporting escalations to the Administration Manager.
• To provide operational and supervisory support as a key member of the team within the Surgical SDEC.
• To manage own workload and that of others under supervision.
• To maintain patient confidentiality at all times.
• To provide day‑to‑day operational support to the defined teams within Surgical SDEC, covering them on short notice when required.
• To assist the Administration Team Leader in completing the staff roster, ensuring compliance and meeting deadlines before final approval of admin shifts.
• To coordinate the rotation of clerical staff using allocation spreadsheets, ensuring an efficient skill mix and re‑organising work to meet changing priorities.
• To communicate effectively with colleagues at all levels within the Trust and external agencies, using tact and diplomacy.
• To update and maintain information stored on departmental computer systems.
• To conduct daily quality checks and scanning of patient notes, reporting any issues to the Administration Team Leader.
• To ensure all admin staff are trained on systems required for their roles and identify issues for the Administration Team Leader.
• To help ensure systems, policies and procedures are in place to monitor and evaluate quality standards.
• To provide relevant information for staff meetings and maintain effective communication with all staff.
• To deliver good customer care at all times.
• To maintain a safe and healthy environment for patients, visitors and staff, and attend required health and safety training.
• To carry out all duties to the highest standard.
• To comply with directorate and trust policies, procedures and practices, including Major Incident and Decontamination procedures.
• To enhance the patient experience.
• To contribute effectively to the delivery of the organisation's objectives.
• To order and store stationery and supplies safely, ensuring adequate stock levels and complete patient merge lists from Data Quality.

Person Specification

NVQ Level 2 Essential

• Administrative background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants over 18 are also subject to this requirement.

Employer Details

Employer name: The Royal Wolverhampton NHS Trust

Address: New Cross, Wolverhampton, WV10 0QP

Website: https://www.royalwolverhampton.nhs.uk/