Ward Clerk/Receptionist for Wards F4

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare institution in Frimley is seeking a Ward Clerk/Receptionist for its Trauma and Orthopaedics team. This full-time role involves supporting administrative functions, managing phone enquiries, and ensuring smooth operations of busy wards. Candidates should be proactive, organized, and capable of providing high-quality reception support. Flexibility in working patterns is encouraged.

Qualifications

• Proficiency in managing telephone enquiries and visitor interactions.
• Experience in maintaining patient details on electronic systems.
• Ability to support nursing and medical staff administratively.

Responsibilities

• Perform general clerical and administrative duties.
• Manage and deal with all telephone enquiries and visitors.
• Liaise with ward and departmental staff to resolve issues.

Skills

Organisational skills

Proactive attitude

Communication skills

Time management

Job description

This is an excellent opportunity to join the Trauma and Orthopaedics team at Frimley Park Hospital as a Ward Clerk/Receptionist for Wards F4, F5 and F6. You will play a key role in supporting the administrative functions of these busy wards, helping to ensure the smooth and efficient running of the departments.

Responsibilities

• General clerical and administrative duties
• Managing and dealing with all telephone enquiries, new patients and visitors
• Point of contact for all visitors to the unit
• Maintain patient details on relevant electronic systems, updating with necessary requirements such as porting requests
• Manage and update the admission and discharge information system contemporaneously
• Liaise with ward staff to resolve any problems
• Liaise with other departments such as Waiting list department, consultant secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, porters etc
• Provide administrative support to the nursing and medical staff as required
• Make appointments as necessary
• Ensure general tidiness of Wards F4/F5/F6 Reception areas
• Maintain a safe working environment
• Assist with audits as required, including data collection
• Report of any estates issues via Planet FM and follow up these requests

This full-time role (37.5 hours per week) requires a proactive, organised and professional individual who can provide high-quality reception support and carry out a range of clerical duties in a fast‑paced environment.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.