Ward Clerk/Receptionist

NHS; Frimley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Frimley is seeking a Ward Clerk/Receptionist to join their Trauma and Orthopaedics team. In this full-time role, you will support hospital functions by managing patient inquiries and providing clerical support. Ideal candidates will have GCSEs in English and Maths, proficiency in Microsoft Office, and the ability to work effectively in a team. Flexible working arrangements are available to promote a healthy work-life balance.

Benefits

Training and development opportunities

Flexible working hours

Inclusive workplace policies

Qualifications

• GCSE English and Maths or equivalent required.
• Proficiency in Excel and Word is essential.

Responsibilities

• Manage all telephone inquiries and new patients.
• Maintain patient details on electronic systems.
• Provide administrative support to nursing and medical staff.

Skills

Teamwork

Education

GCSE English & Maths or equivalent

Excel and Word qualification

Job description

This is an excellent opportunity to join the Trauma and Orthopaedics team at Frimley Park Hospital as a Ward Clerk/Receptionist for Wards F4, F5 and F6. You will play a key role in supporting the administrative functions of these busy wards, helping to ensure the smooth and efficient running of the departments.

This full-time role (37.5 hours per week) requires a proactive, organised and professional individual who can provide high-quality reception support and carry out a range of clerical duties in a fast-paced environment.

Main duties of the job

• General clerical and administrative duties
• Managing and dealing with all telephone enquiries, new patients and visitors
• Point of contact for all visitors to the unit
• To maintain patient details on relevant electronic systems updating with necessary requirements such as porting requests
• To manage and update the admission and discharge information system contemporaneously
• Liaise with ward staff to resolve any problems
• Liaise with other departments for example; Waiting list department, consultants secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, porters etc
• To provide administrative support to the nursing and medical staff as required
• Make appointments as necessary
• Ensure general tidiness of Wards F4/F5/F6 Reception areas
• To maintain a safe working environment
• Assisting with audits as required, including data collection
• Reporting of any estates issues via Planet FM and following up these requests

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

• GCSE English & Maths or equivalent
• Excel and Word qualification

Experience

Skills & Knowledge

• To work well in a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.