Ward Clerk | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is seeking a Ward Clerk to provide administrative support within a dynamic healthcare environment. Responsibilities include liaising with staff, managing queries from service users, and ensuring patient confidentiality. Ideal candidates will demonstrate strong administrative skills and a commitment to high-quality care. Opportunities for personal and professional development are offered, including health and well-being initiatives.

Benefits

Health and well-being initiatives

Opportunities for professional development

Staff recognition programs

Qualifications

• Administrative support skills, attention to detail, ability to handle confidential information, and strong communication skills are essential.

Responsibilities

• Provide administrative support to ward staff and liaise with departments.
• Undertake daily administrative and clerical duties to support patient care.
• Handle queries from service users professionally while adhering to data protection policies.

Job description

Overview

An exciting opportunity has arisen for a Ward Clerk to join a forward thinking team based within Care Group 2. The service provides a wide range of services encompassing acute medicine, elderly medicine, stroke, haematology, cardiology, gastroenterology , diabetes and endocrinology, and respiratory. Our aim to provide high quality care to our patients with excellent patient experience outcomes.

Key responsibilities

• Administrative support to ward staff, liaising with other departments within the Trust and outside the organisation.
• Undertake daily administrative and clerical duties specific to ward area to support the provision of patient care on the ward, by taking direction from ward managers/matron and nursing staff as appropriate to ensure patient safety and the security and confidentiality of all patient related information.
• Dealing with queries from service users including General Practitioners, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.
• Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations’ requirements for patient safety, information governance, data protection and confidentiality.
• Liaise with the multi-disciplinary team on the ward and with staff from other wards/departments and external service users including GP’s, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.
• All other admin duties as required, supporting the needs of the service and working cross site if required.

Benefits and support

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

Additional information

Please note this advert may close if sufficient applications are received. This advert closes on Sunday 19 Oct 2025.