Ward Clerk - Neonatal unit

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated ward clerk to join the children's unit team in Bath. The role involves providing customer-focused support to patients and healthcare professionals, maintaining patient records, and assisting nursing staff. Ideal candidates possess strong communication and organizational skills and can work effectively under pressure. This is a full-time position with 37.5 hours per week, Monday to Friday.

Benefits

Extensive staff benefits

Support for wellbeing including physical and emotional health

Qualifications

• Ability to communicate effectively with the public and team members.
• Ability to prioritize workload and multitask under interruptions.
• Demonstrated effective communication and organizational skills.

Responsibilities

• Provide first point of contact for patients and healthcare professionals.
• Answer telephone inquiries and relay messages appropriately.
• Maintain patient records and appointments on the administration system.
• Support nursing staff in the discharge of patients.

Skills

Effective communication

Organizational skills

Customer service

Ability to work autonomously

Job description

The Children's Unit is seeking to recruit a hard‑working and highly motivated and dedicated individual to join the existing ward clerk team within the children's unit. The unit comprises 33 inpatient beds and a paediatric assessment area. The successful post holder will rotate throughout the children's unit and will be expected to provide cover for colleagues. The successful applicant will work Monday‑Friday, total of 37.5 hours per week. The location of work is between the main children's ward reception and paediatric assessment area. The team currently comprises two others who cover Monday‑Friday between the children's ward reception and paediatric assessment area, working closely together to support each other.

Responsibilities

• To promote a customer‑focused approach that is a responsive and effective first point of contact (in person or by phone) for patients, health care professionals and other statutory organisations both internal and external to the Trust
• To receive patients and relatives in a friendly and courteous manner and provide relevant information clearly and in a way that patients and relatives understand; to orientate them to the environment and facilities that are available
• To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, and taking action as appropriate
• To liaise with nurses, doctors, GP's and other members of the team, obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients
• To maintain an efficient filing system for tracking health records
• To maintain the admissions book, inpatient board and patient details/appointments on the patient administration system efficiently so that there is timely and accurate information available at all times on patients
• To support the nursing staff and other members of the multidisciplinary team in the efficient and courteous discharging of patients. Be aware of and assist in the maintenance of Trust quality targets in connection with waiting times

Personal qualities and expectations

We are looking for someone who will be able to work autonomously, prioritise their workload, and work well within our team. The ideal candidate will have the ability to communicate effectively with members of the public, both face‑to‑face and over the phone, and with all members of the multidisciplinary team. You will need to be able to work in a calm, logical and methodical way, multitask whilst dealing with frequent interruptions, and demonstrate effective communication and organisational skills.

About the Workplace

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. We are committed to creating a compassionate and inclusive environment. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing with a well‑established programme of support and a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool! Join our team and learn more about living and working in the beautiful historic city of Bath, our extensive package of staff benefits, our passion for research.