Ward Clerk - Health Records

NHS Scotland; Glasgow; On-site; GBP 22,000 - 30,000; Part time

Job summary

A large healthcare provider in Glasgow is seeking a candidate for a role in Health Records. The position involves supporting clinical care through efficient management of patient records, reception duties, and customer service. Essential skills include clerical experience, strong communication, and proficiency with computer systems. Various part-time shifts are available.

Qualifications

• Previous clerical/reception experience is essential.
• Experience working with the general public in customer service is required.
• Good organisational, keyboard, and communication skills are essential.

Responsibilities

• Provide cover in multiple wards as required.
• Reception of patients and answering telephone calls.
• Appointment booking and maintaining demographic information.

Skills

Clerical experience

Customer service experience

Organisational skills

Keyboard skills

Communication skills

Proficiency in computer systems

Job description

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Post availability

There Are Three Permanent Posts Available

Post 1 - Mon - Wed 0800-1430 (19.5 hours per week)

Post 2 - Tues - Fri 0800-1445 (25 hours per week)

Post 3 - Mon - Fri 1515-1900 (18.5 hours per week)

Please state in your application which you are applying for.

Role purpose

To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.

Responsibilities

• The post holder will provide cover in multiple wards as and when required.
• The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.

Qualifications

• It is essential that the candidate has previous clerical/reception experience along with experience of working with the general public in a customer service environment.
• Good organisational, keyboard and communication skills are essential along with being proficient in the use of computer systems.

This post is GGC wide and can be moved to any location; however initial base will be QEUH.

This post may close sooner than the advertised date depending on the level of interest in the post.

Contacts and recruitment

Informal contact: Rita Carrigan, Supervisor, 0141 201 1988, [e-mail]

Details on how to contact the Recruitment Service is available on the Supporting Information document.

Equality and inclusion

NHS Greater Glasgow and Clyde - NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

Armed Forces Covenant - By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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