Ward Clerk - Gynaecology Assessment Unit - NMGH | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Manchester is seeking a Ward Clerk to join its team. The role involves providing comprehensive clerical support, communicating effectively with patients and families, and collaborating with healthcare professionals. Ideal candidates will have excellent telephone and IT skills, experience in a similar environment, and a commitment to patient-focused care. This position supports a diverse and inclusive workplace.

Benefits

Career development opportunities

Inclusivity culture

Supportive work environment

Qualifications

• Proficient in clerical duties with high standards.
• Experience in healthcare or customer service environments.
• Personal commitment to delivering patient-focused services.

Responsibilities

• Communicate with patients' relatives and provide updates.
• Facilitate patient attendance and update the system.
• Answer phone calls professionally and timely.

Skills

Excellent telephone and communication skills

Excellent IT skills

Ability to work independently

Customer service experience

Job description

Overview

The Ward Clerk is an integral part of the ward team at North Manchester. We are looking for someone who is proficient, organised, has good timekeeping and excellent people and communication skills. They are required to provide a comprehensive service to patients and perform clerical duties to a high standard.

Key Responsibilities

• Communicate regularly with patients' relatives and loved ones to provide updates as a point of liaison.
• Facilitate the attendance of patients onto the ward and update the Hive system.
• Answer and respond to phone calls in a professional and timely manner.
• Operate within clearly defined limits of policies, procedures, protocols, and guidelines, and improve good working practice where necessary.
• Work flexibly and handle a varying workload with a methodical approach.
• Collaborate with consultants, doctors, and nurses to ensure patients receive the best care possible.

Qualifications & Experience

• Excellent telephone and communication skills.
• Excellent IT skills and experience working in a customer service or healthcare environment; expected to use IT and communication equipment for call handling and data input.
• High levels of personal commitment to deliver a patient‑focused service.
• Ability to work independently and as part of a team.

Benefits

MFT is one of the largest NHS Trusts in England, providing you with a robust infrastructure to facilitate high‑quality research programmes and an inclusive workplace. We offer equal opportunities for career development and a culture of inclusion and belonging.

Diversity and Inclusion

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, email our team at [e-mail].

Application Details

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. This document provides details about the Trust, benefits and outlines how ‘we care for you as you care for others’.

This advert closes on Monday 27 Oct 2025.