Ward Clerk - Ceiriog Ward

Betsi Cadwaladr University Health Board; Chirk; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare organization in Wales is seeking a Ward Clerk for Chirk Community Hospital. The role involves providing clerical support to the Ward Team, managing patient interactions, and maintaining accurate records. Candidates must demonstrate organizational skills and the ability to communicate effectively, with Welsh language skills being essential. Full training will be provided, making this a great opportunity for a rewarding career in the NHS.

Benefits

Supportive team environment

Training opportunities

Contribution to community health

Qualifications

• Previous clerical/office experience is essential.
• Experience within the NHS is desirable.
• Ability to communicate information clearly and sensitively.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Provide clerical support to nursing staff.
• Manage patient admissions and discharges on the WPAS system.

Skills

Communication

Organizational skills

Ability to work under pressure

Team player

Education

English & Maths to GCSE C or equivalent

RSA 1 or Equivalent

NVQ 2 Admin / customer care

ECDL

Tools

Microsoft Office

WPAS

Oracle

Job description

The ability to speak Welsh is essential for this post.

An exciting opportunity has arisen for a Ward Clerk to join the team on Ceiriog Ward in Chirk Community Hospital.

To work as a member of a team providing an efficient and comprehensive clerical support service for the Ward thereby supporting the delivery of high quality service to patients and staff within the department.

This is a very rewarding but also very busy role and would suit someone who can stay calm under pressure in challenging situations, whilst carrying out a variety of tasks as no two days are the same.

This is a great opportunity to work in and be part of the NHS and support your communities with their Health Care.

The ability to speak Welsh is essential for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The successful candidate will be the first point of contact for patients, relatives and visitors to the Ward and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Working as part of the Ward Team, the post holder will be required to give efficient clerical support to the nursing staff on the Ward.

Administration duties specific to the role are;- Providing clerical support as required e.g., admitting and discharging patients on the WPAS system, typing, data input, scanning, telephone duties, generic inbox management, liaison with patients and colleagues, appointment and diary management, minute taking, maintaining accurate records and problem solving.

Applicants must also have a good standard of education, be adaptable and have good organisational skills. A professional telephone manner is essential to receive and respond courteously to all telephone enquiries regarding patient care.

Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Able to demonstrate English & Maths to GCSE C or equivalent level of experience
• RSA 1 or Equivalent
• NVQ 2 Admin / customer care
• ECDL

Experience

• Previous clerical/office experience
• Previous NHS experience
• WPAS User
• Oracle
• Able to use electronic information systems
• Able to contribute constructively to a working environment
• Ability to use own initiative
• Able to communicate information clearly and sensitively in person and over the phone
• Working knowledge of Microsoft Office packages

Values

• Knowledge of patient confidentiality

Other

• Works effectively under pressure in a clinical environment
• Flexible approach to working
• Good team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.