Ward Clerk - Brightlingsea Ward | East Suffolk and North Essex NHS Foundation Trust

Colchester Hospital University NHS Foundation Trust; Colchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prestigious NHS organization in Colchester is seeking a motivated Ward Clerk to assist in managing reception and administrative functions on the ward. The ideal candidate should possess strong communication and customer service skills, with a commitment to providing high-quality patient care. This role offers training opportunities, flexible working, and access to NHS discounts. The closing date for applications is Sunday 26 Oct 2025.

Benefits

Generous pension scheme

27 days annual leave

Access to NHS discounts

Qualifications

• Empathetic and hard working individual.
• Ability to work under pressure.
• Committed to high quality care.

Responsibilities

• Receiving new patients and answering questions.
• Admitting patients to Epic EPR.
• Assisting in discharge arrangements.
• Maintaining bed status using Epic EPR.
• Arranging patient appointments.

Skills

Good customer service skills

Excellent communication skills

Professional manner

Friendly manner

Tools

Epic EPR

Job description

Overview

Are you empathetic, hard working and able to work under pressure? Do you want to make a real difference to our clinical teams and our patients? Then why not join us as a Ward Clerk!

We are looking for a highly motivated, dedicated customer focused individual to join our team on Brightlingsea Ward.

You will actively participate as a full member of the team, assisting with the smooth running of the ward by managing the reception and administrative functions in a timely, effective and efficient way alongside Doctors, Nurses and Healthcare Assistants. The ideal candidate will have a friendly manner, be hard working and highly motivated with good customer service skills. If you have excellent communication skills, a professional manner and are committed to being part of a team that provides high quality care we want to hear from you.

This post may close early if we receive a high number of applications.

Responsibilities

• Receiving new patients and accompanying relatives/friends and answering initial questions pending Ward Sister/Nurse-in-Charge being available.
• Admitting patients to Epic EPR and printing of labels, wristbands and any forms required.
• In liaison with appropriate ward staff, assist in arrangements for patients discharges and transfers to other hospitals or wards i.e. booking transport and follow up appointments for outpatients/X-ray etc.
• Ensure necessary documentation relating to patient discharge has been completed (all reports filed and TTA received).
• Discharge patient using Epic EPR
• To maintain an up-to-date bed status using Epic EPR
• Arrange patient appointments.

About ESNEFT

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

What we offer

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Time matters

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

How to apply

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - http://www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.

This advert closes on Sunday 26 Oct 2025