Ward Clerk

Charing Cross Hospital; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a Band 3 Ward Clerk to support nursing staff and perform essential clerical duties. The successful candidate will engage directly with patients and visitors, manage documentation, and coordinate communication between departments. A degree or equivalent qualification and strong organizational skills are essential. The position offers opportunities for professional development and a supportive work environment.

Benefits

Career development

Flexible working

Wellbeing initiatives

Qualifications

• Previous experience of line managing large patient groups.
• Knowledge of the NHS and working in a pressurised environment.
• Experience of working with multidisciplinary teams.

Responsibilities

• Receive and direct patients, visitors, and staff.
• Perform clerical duties related to patient documentation.
• Maintain communication with department teams.

Skills

Microsoft Word

PowerPoint

Excel

Teamwork

Supervising

Education

Degree or equivalent qualification

Tools

Cerner

Job description

Job overview

An exciting opportunity has arisen within the Clinical Haematology Directorate for a Band 3 Ward Clerk.

The ward clerk is an essential part of the ward team, who works within the ward to provide essential clerical duties, to assist the nursing staff with the organisation of the ward as well as answering patient and visitor queries.

The post holder will have direct contact with patients/visitors in their capacity as Ward Clerk within Dacie Ward. Duties will include receiving and directing patients, visitors and staff visiting the ward, liaising with the wider Trust teams to support patient care.

To undertake clerical duties relating to documentation for patients including admission paperwork, clinical notes, discharge notification, patient records etc.

Main duties of the job

• Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact for patients, carers and healthcare professionals, both internal and external to the Trust.
• Use judgement in responding to queries or taking messages.
• Maintain good communication links with the ward team and other departments.
• To arrange transport when required, clearly communicating with the nursing staff.
• Prioritise, plan and organise daily workload.
• To answer telephone calls and deal with non‑nursing/non‑medical enquiries.
• To access voicemail and pass on accurate messages.
• Maintain good communication links with the ward team and other departments.
• Arrange for any repairs that are required.
• Communicate and document information accordingly.
• To undertake any other clerical task as agreed mutually with the ward manager to ensure that the administrative systems meet the needs of the ward.
• Appropriate disposal and shredding of confidential papers.
• To record/update admission, discharge/transfer of patient data on Trust information systems.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ qualifications

Essential criteria

• Degree or equivalent qualification.

Experience

Essential criteria

• Previous experience of line managing large patient groups
• Knowledge of the NHS Working in a pressurised environment
• Previous experience of working within a target based department
• Experience of working with multidisciplinary teams

Desirable criteria

• Previous experience of working within inpatient surgical area
• Previous experience of working within a surgical department

Skills/knowledge/ abilities

Essential criteria

• Ability to use Microsoft Word, PowerPoint, Excel
• Ability to work autonomously, prioritise own workload & act on own initiative
• Ability to work as a team player
• Ability to supervise effectively

Desirable criteria

• Previous experience of using Cerner
• Able to communicate contentious and or sensitive information to service users and internal colleagues

Values and behaviours

Essential criteria

• Self‑motivated/ able to motivate others
• Excellent organisational skills
• Excellent oral and written communication skills

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

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