Ward Clerk

Hywel Dda University Health Board; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the UK seeks a motivated Ward Clerk for the Endoscopy Unit at Bronglais Hospital. This key role involves supporting the clinical team through administrative tasks such as maintaining patient records, managing inquiries, and coordinating appointments. Ideal candidates will have a good standard of education, IT skills, and the ability to communicate in Welsh is a plus. Join a dynamic team focused on high-quality patient care.

Qualifications

• Numeracy and literacy skills are essential for this role.
• Experience in office/administration is desirable.

Responsibilities

• Maintain patient records and handle telephone enquiries.
• Coordinate appointments and arrange ambulance transports.
• Support nursing staff and consultants in daily operations.

Skills

Adaptability

Enthusiasm

Team player

Good communication skills

Reliability

Education

Good standard of education

Tools

Microsoft Office

Email

Job description

Job overview

An exciting opportunity has arisen for a motivated Ward Clerk to join the Endoscopy Unit at Bronglais Hospital. This is a key front‑facing role working across a busy ward environment, supporting a multi‑disciplinary team in delivering high quality patient care.

We are looking for someone who is adaptable, enthusiastic, and able to manage competing priorities in a fast paced setting. You will play a vital role in ensuring the smooth day to day running of the ward, by supporting nursing staff, consultants, patients and their families both in person and over the phone.

Main duties of the job

The role involves a range of administrative tasks including maintaining patient records, handling telephone and face to face enquiries, processing incoming and outgoing post, coordinating appointments and arranging ambulance transport. While strong IT skills are not essential, you should be comfortable using computer systems to carry out routine tasks.

You’ll also need to collect patient notes and documentation from other departments and provide general clerical support to the unit.

We’re looking for someone who is proactive, a good team player, and capable of working independently when required. Flexibility, reliability, and a positive attitude are important qualities for success in this role.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 20/11/2025

Person specification

Qualifications and Knowledge

Essential criteria

• Good standard of education
• Numeracy and literacy skills

Experience

Essential criteria

• IT skills: Microsoft and email

Desirable criteria

• Office / Administration Experience

Language Skills

Desirable criteria

• Welsh speaker (Level 1)