Ward Clerk

Katalysysts Consulting; Swindon; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Swindon is looking for a part-time Ward Clerk to manage administrative tasks and provide essential reception duties. Candidates should have GCSEs in English and Maths along with customer service experience. The role requires strong IT skills and the ability to handle patient information with confidentiality. This position offers flexible hours during the week and is ideal for those seeking part-time engagement in a medical environment.

Qualifications

• GCSE level in English and Maths or overseas equivalent.
• Recent experience in a customer-focused environment.
• In-depth IT and admin skills are mandatory.
• Knowledge of data protection and confidentiality is necessary.

Responsibilities

• Work from the ward reception as the focal point of contact for patients.
• Maintain patient administration systems and keep records updated.
• Assist with the property of deceased patients and collaborate with services.

Skills

Customer service experience

IT and administrative skills

Ability to manage tight deadlines

Education

GCSE level in English and Maths

Job description

Job Summary

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Accordingly, we regret that any application will not be considered if this requirement is not met. Given the current UK immigration requirements this role is not eligible for sponsorship.

15 hrs per week (8:00 am – 16:00 pm Tuesday and Wednesday).

12 hrs per week (16:00 pm – 19:00 pm Monday, Tuesday, Wednesday, Thursday).

Location

Great Western Hospital, Marlborough Road, Swindon, SN3 6BB

Role Overview

The Ward Clerk will undertake administrative work while providing reception duties for the ward/department as per standard systems and processes, to support effective patient flow. The post demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service.

Main Duties

• Work from Ward/department reception as the focal point of contact for patients, visitors and colleagues.
• Answer the telephone, deal with queries, transfer calls and take messages as needed.
• Maintain patient administration systems, amend patient demographics, input admission, discharge, referral and transfer information and track health records to ensure current location is recorded.
• Case note maintenance, filing paperwork and liaising with health records.
• Keep admission and discharge book up to date and accurate.
• Ensure daily ward list is completed and accurate.
• Welcome visitors to the ward and provide appropriate ward information leaflets.
• Assist with property of deceased patients by taking to Bereavement Services and collaborating with Trusts Security department.

Person Specification

Essential

• Educated to GCSE level in English and Maths or overseas equivalent grade D or above.
• Recent experience in a customer‑focused environment.
• In‑depth IT and admin skills.
• Working knowledge of data protection and confidentiality.
• Ability to work to tight deadlines and manage conflicting priorities.

Desirable

• RSA or equivalent in Typing.
• ECDL or equivalent.
• NVQ level 2 in Customer Services / Business Administration / Team Leading Experience.
• Knowledge of Medical Terminology.
• Previous experience in a medical, health or social care environment.

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service.

Applications from job seekers requiring current Skilled worker sponsorship to work in the UK are welcome and will be considered. Further information can be found on the UK Visas and Immigration website.

Employer Details

Great Western Hospitals NHS Foundation Trust

Address: Great Western Hospital, Marlborough Road, Swindon, SN3 6BB

Website: https://www.gwh.nhs.uk/