Ward Clerk

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in Sheffield is seeking a Ward Clerk to join the Surgical Assessment Centre. The role involves welcoming patients, updating patient systems, and ensuring the accuracy of data entry. Candidates should have excellent communication skills, and experience in an office environment, preferably within the NHS. This is a challenging yet rewarding position offering a salary of £24,465 per year.

Benefits

Commitment to professional development

Excellent benefits for staff

Supportive work environment

Qualifications

• Experience working within an office environment.
• Experience in a public facing role.
• Relevant NHS experience.

Responsibilities

• Welcome patients and deal with enquiries.
• Update Trust's electronic patient systems.
• Handle telephone enquiries and refer as necessary.
• Ensure timely recording of admissions, discharges, and transfers.
• Collect and prepare medical case notes for admissions.

Skills

Excellent communication skills

Initiative

Effective organisational skills

Ability to work under pressure

Good keyboard skills

Education

GCSE in English and Maths or equivalent

NVQ Level II in Business Administration/Customer Service/IT

Tools

Microsoft Office

Lorenzo

Infoflex

Job description

Go back Sheffield Teaching Hospitals NHS Foundation Trust

Ward Clerk

The closing date is 23 November 2025

An exciting opportunity has arisen within the Care Group of Surgical Services and we are seeking applications from enthusiastic and motivated individuals for the role of Ward Clerk on our busy Surgical Assessment Centre (SAC) ward. This is a fast paced environment and plays a vital part in the flow of patients through Northern General Hospital.

We are seeking a dynamic team player with proven admin skills. You need to be flexible and reliable to provide efficient and effective Admin duties supporting the Multi‑disciplinary team in our Surgical Assessment Centre.

We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role.

The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service. Hospital experience including knowledge of Lorenzo would be desirable. Good communication skills and excellent keyboard skills are essential.

The post holder will need excellent interpersonal and communication skills who can work well under pressure, often using common sense.

Main duties of the job

To welcome patients to the ward in a pleasant, tactful manner and deal with enquiries including at times where there may be barriers to understanding.

To assist the Coordinator in monitoring and updating of the Trust's electronic patient systems (Lorenzo/Whiteboard), ensuring data entry is accurate/correct.

Answer telephone enquiries and refer on as necessary to appropriate members of staff.

Input accurate information onto the patient administrative/Lorenzo system ensuring timely recording of admissions, discharges and transfers on system and in the unit tracking out book.

To check and update Lorenzo/ Whiteboard in real time following patient admission, discharge and transfer.

Ensure case notes are collected form Medical Records/other departments and requested from other hospitals as required, ensuring notes are prepared and available for all new admissions. Use of Pinpoint for tracing of notes.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role
• Relevant experience within the NHS

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust

£24,465 a yearpa/ pro rata for part time staff