Ward Clerk

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Pennington; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider in the United Kingdom is seeking a Ward Clerk to perform crucial administrative tasks in the ward. Responsibilities include managing communications, maintaining records, and assisting with patient admissions. Candidates should possess strong keyboard skills and meet educational qualifications. The position offers a salary of approximately £24,465 per year plus flexible working options.

Qualifications

• Proficiency in keyboard skills is required.
• Must have strong communication abilities.
• ECGC level qualification in English and Mathematics is expected.

Responsibilities

• Answer phones professionally and filter calls appropriately.
• Maintain electronic and hardcopy filing systems.
• Prepare admission documentation for new patients.
• Assist with planning patient admissions, discharges, and transfers.

Skills

Excellent Keyboard skills

Communication

Education

Educated to GCSE standard including English Language and Mathematics Grade C or above

Willing to work towards an Apprenticeship Level 2 in Business & Administration

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Ward Clerk

The closing date is 23 November 2025

Undertake general Inpatient Ward administrative duties and provide administrative support to the Ward Manager, Clinical Administration Manager.

To maintain a high standard of confidentiality and discretion at all times.

To assist with the smooth running of the ward.

Only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, Isle of Wight NHS FT or Hampshire Hospitals FT

Main duties of the job

To answer the telephone in a professional manner, filtering and directing calls as appropriate, taking messages and ensuring they are delivered accurately and in a timely manner.

To use discretion and maintain high confidentiality at all times.

To ensure all e-mails are answered quickly and effectively.

To maintain current electronic, EDMS, and hardcopy filing systems.

To attend team meetings and training days as arranged.

To take meeting minutes and provide accurate and timely reports when requested.

To assist with the preparation, collating, photocopying and distribution of ward related documentation.

To prepare admission documentation for new patients.

To assist with the planning and arranging of patient admissions, discharges or transfers.

To undertake any other task this may reasonably be expected of the post holder, as directed.

Use Trust systems to input electronic data as required.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Excellent Keyboard skills.
• Educated to GCSE standard, to include English Language and Mathematics Grade C or above (or equivalent).
• Willing to work towards an Apprenticeship Level 2 in Business & Administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,465 a yearTo include weekends and Bank Holidays