ward clerk

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare provider in the United Kingdom is seeking a ward clerk to provide clerical and administrative support to nursing and medical staff. Responsibilities include managing patient records, assisting during admissions, and coordinating with multidisciplinary teams. The ideal candidate will have strong communication skills, teamwork capabilities, and a capacity to learn quickly. This position is for 30 hours a week with variable shifts.

Qualifications

• Strong computer skills and clear, accurate written and verbal communication.
• Effective listening skills and a friendly, caring manner.
• Ability to work in a team and provide support to colleagues.
• Capacity to learn new ideas, skills and knowledge quickly.
• Initiative and the ability to work independently without supervision.
• Maintains confidentiality at all times.
• Willingness to adapt to changing service needs, including weekends and variable hours.

Responsibilities

• Assist in reception of patients and relatives to the unit.
• Perform clerical duties associated with admission, transfer, and discharge of patients.
• Communicate with patients, visitors, and colleagues to support the unit.
• Maintain case notes efficiently and file clinical notes.
• Work with ward coordinator to book scans and arrange follow-up appointments.
• Coordinate with other departments and services.
• Collect and distribute mail and perform general office duties.
• Collaborate with stroke multidisciplinary team members.

Skills

Strong computer skills

Clear communication

Teamwork

Effective listening skills

Ability to learn quickly

Initiative

Job description

Overview

The successful applicant will work jointly with another ward clerk and various members of the multidisciplinary team to provide clerical and administrative support to nursing and medical staff in the ward area. They will ensure the efficient management of patients’ medical records, handle telephone calls, respond to queries where possible and relay messages as needed. The role is for 30 hours a week, mainly long days but may require early and late shifts.

Responsibilities

• Assist in the reception of patients and relatives to the unit.
• Perform clerical duties associated with the admission, transfer and discharge of patients, including entering patient information on a computerised system and issuing relevant electronic wristband and patient identification labels.
• Communicate with patients, visitors and colleagues by telephone, face‑to‑face or in writing to support the effective running of the unit.
• Maintain case notes efficiently, including filing episodic clinical and nursing notes, filing investigation reports and sending them for coding.
• Work closely with the ward coordinator to book inpatient and outpatient scans and arrange follow‑up appointments for patients when necessary.
• Coordinate with other departments, both internal and external to the Trust (e.g., Patient Services, Community Matrons, Social Workers, Ambulance service).
• Collect and distribute mail for patients and staff, and perform general office duties such as filing, photocopying and errand running.
• Collaborate with members of the stroke multidisciplinary team.

Qualifications & Attributes

• Strong computer skills and clear, accurate written and verbal communication.
• Effective listening skills and a friendly, caring manner.
• Ability to work in a team and provide support to colleagues.
• Capacity to learn new ideas, skills and knowledge quickly.
• Initiative and the ability to work independently without close supervision.
• Maintains confidentiality at all times.
• Willingness to adapt to changing service needs, including weekends and variable hours.

Equal Opportunities & Application Information

Equal Opportunities Employer
At East Lancashire Hospitals NHS Trust we are committed to improving staff working lives and maintaining a zero tolerance policy to aggression, violence, bullying and harassment. We protect children and vulnerable adults by recruiting people who can help us provide a first‑class service.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially encourage applications from BAME communities to address under‑representation.

• The advertised salary is for full‑time hours. For part‑time posts, the salary will be pro‑rata.
• This vacancy may close earlier than advertised if sufficient applications are received.
• Check the email account used for application regularly, as we will contact you via this email.
• Shortlisting is anonymous and based on how clearly you meet the essential criteria.
• Offer of employment is contingent on a satisfactory DBS check for roles identified as controlled or regulated activities.