Ward Clerk

Cygnet; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mental health institution in Crewe is seeking a dedicated Ward Clerk to support clinical staff, manage ward administration, and ensure patient confidentiality. The role requires strong organizational skills and the ability to thrive in a fast-paced environment. You'll enjoy a supportive culture with prospects for career progression and various perks. Successful candidates will undergo an enhanced DBS check.

Benefits

Strong career progression opportunities

Expert supervision and support

Pension scheme

Cycle to work scheme

Employee discount savings

Qualifications

• Experience in administration in a fast-paced hospital environment.
• Organized, diligent, and able to adhere to processes and procedures.
• Knowledgeable of mental health and patient confidentiality issues.
• Excellent verbal and written communication skills.
• Able to solve problems and work under pressure.

Responsibilities

• Assist clinical staff in ward administration.
• Ensure accurate recording and circulation of information.
• File all patient case notes and conduct regular audits.
• Answer telephone, cover reception, and undertake other administrative duties.

Skills

Administration experience in a hospital environment

Organizational skills

Knowledge of mental health issues

Data input and analysis skills using Microsoft Excel

Communication skills

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

We are looking for a friendly, professional Ward Clerk with a passion for making a difference to others.

You’ll be working full time, 40 hours per week (Monday to Friday) at Cygnet Nield House, helping ensure the smooth and safe management of our care.

Cygnet Nield House in Crewe is our 29-bed mental health hospital for women.

Cygnet Nield House is split into two distinct wards, each offering specialist mental health services:

• Clarion Ward, a 14 bed complex personality disorder service for women with a dual diagnosis of personality disorder, with or without co‑morbid disordered eating.
• Compton Ward, a 15 bed acute service for women. The service provides a safe and stabilising environment for women who are experiencing an acute episode of mental illness and require an emergency admission.

With us, you’ll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Your day-to-day…

• Assist clinical staff in ward administration
• Ensuring accurate recording & circulation of information
• File all patient case notes & conduct regular audits to ensure all paperwork is up to date
• Complete all ward filing in line with Cygnet policies
• Answer telephone, cover reception & undertake other administrative duties as required
• Ensure that reports are submitted on time & that care plans are accurate & up to date
• Liaise with medical secretaries to ensure timely submission of reports

Why Cygnet? We’ll offer you…

• Strong career progression opportunities
• Expert supervision & support
• Pension scheme
• “Cycle to work” scheme & employee discount saving

You are...

• Experienced in administration in a fast‑paced hospital environment
• Organised, diligent & can strictly adhere to processes & procedures
• Knowledgeable of mental health & patient confidentiality issues
• Skilled at inputting, pulling & analysing data using Microsoft Excel
• Proficient in Microsoft Word, PowerPoint, etc
• An excellent verbal & written communicator with strong interpersonal skills
• Able to swiftly solve problems & work under pressure without compromising quality

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high‑quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.