Ward Clerk

Northumbria Healthcare NHS Foundation Trust; Cramlington; On-site; GBP 19,000 - 25,000; Full time

Job summary

A prominent healthcare provider in the UK is seeking an enthusiastic Ward Clerk to join their busy team. This full-time position involves providing reception services, managing patient data, and ensuring efficient communication across departments. Applicants should have experience in office or reception roles and be proficient in software such as Word and Excel. Join us to deliver high-quality patient care and support the operational functions of the trust.

Qualifications

• Previous experience in office or reception.
• Understanding of Data Protection Act for confidentiality.
• Knowledge of Patient Administration System through training.
• Proficiency in Word and Excel.

Responsibilities

• Provide reception service as first contact for patients and professionals.
• Ensure data entry for admissions, transfers, and discharges.
• Facilitate communication between wards and departments.
• Deliver administration and clerical service to staff and patients.

Skills

Office or reception experience

Understanding of Data Protection Act

Knowledge of Patient Administration System

Proficiency in software packages like Word and Excel

Job description

Go back Northumbria Healthcare NHS Foundation Trust

Ward Clerk

The closing date is 11 November 2025

An opening has become available for a friendly and enthusiastic Ward Clerk to join our busy permanent Relief Team. The post holders will provide cover at a variety of bases across the trust sites depending on staffing requirements.

This post is full time, Monday - Sunday working shifts between 7.00am and 21.00.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made.

Main duties of the job

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning. To input data regarding all admissions, transfers and discharges onto Patient Administration System. To provide an efficient administration and clerical service to unit staff, visitors and patients.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Person Specification

Experience

• Previous experience of office or reception experience
• Understand Data Protection Act and the need for confidentiality.
• Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction.
• Knowledge of software packages such as word and access/excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Care Hospital

Northumbria Specialist Emergency Care Hospital