Ward Administrator - Critical Care

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a motivated Ward Administrator for its Intensive Care Unit. This full-time role involves providing clerical support, ensuring effective communication for patients and visitors, and managing various administrative tasks. Ideal candidates will have excellent communication and organizational skills, previous experience in customer service, and be able to work in a fast-paced environment. The position offers a salary range of £30,546 to £32,207 per year, pro rata.

Benefits

Career development opportunities

Flexible working arrangements

Staff recognition scheme

Cycle to Work scheme

Qualifications

• Demonstrable customer service experience in a healthcare setting.
• Ability to prioritize work to meet tight deadlines.
• Previous clerical experience is desired.
• Experience dealing with individuals in stressful environments.

Responsibilities

• Provide effective clerical and reception support to a designated ward.
• Promote a customer-focused approach to patients and visitors.
• Use judgement to respond to queries or take messages.
• Maintain good communication links with the ward team.
• Ensure that telephone calls are answered promptly as per guidelines.
• Arrange transport and outpatient appointments as required.

Skills

Excellent communication skills

Organizational skills

Customer service experience

Basic computer literacy

Education

Good educational standard of at least GCSE in English or Maths, or equivalent

Medical terminology

Job description

We are looking for a motivated and positive individual with excellent communication skills, both written and verbal.As a Ward Administrator for our Intensive Care Unit, you will be the first point of contact for queries and play an essential role in supporting members of the multidisciplinary team.

You will be responsible for providing a warm, dedicated, helpful and friendly welcome to all relatives and visitors to our department. You will have excellent organisation skills and the ability to work at pace, will ideally have previous experience in working in a patient facing role, along with the capacity to provide a great service in a sensitive setting. People skills are an absolute must, along with the ability to work in a highly demanding yet rewarding environment.

The role is key in day-to-day coordination of administrative tasks as part of a 7-day service and is a full time Substantive post. The hours for this post are 22.5 hours per week. This will be split over Monday (11-16:30), Tuesday (11-17:30), Thursday (11-16:30) and Friday (11-18:00).

This role will be based at Hammersmith Hospital although cross-site cover may be required as per the service needs.

We look forward to hearing from you.

Main duties of the job

• To provide effective and efficient clerical and reception support to a designated ward, ensuring that administration processes meet the needs of all service users.
• Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
• Use judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally.
• Maintain good communication links with the ward team and other departments.
• To ensure that all telephone calls are answered within the agreed time and in line with the Trust's telephone standards.
• Redirect calls to other departments if necessary or when callers are misdirected.
• To arrange transport when required, clearly communicating with the nursing staff.
• Make outpatient appointments as appropriate prior to discharge in conjunction with the patient's future care plans.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education

• Good educational standard of at least GCSE in English or Maths, or equivalent
• Medical terminology

Experience

• Demonstrable customer service experience
• Ability to prioritise work to meet tight deadlines
• Previous clerical experience
• Experience with information databases
• Experience dealing with people in a healthcare or other stressful environments

Skills

• Basic computer literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,546 to £32,207 a yearpa inclusive pro rata