Ward Administrator

Moorfields Eye Hospital NHS Foundation Trust; City Of London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A healthcare organization in the City of London seeks a Ward Administrator to provide comprehensive administrative support in a busy ward environment. This role involves greeting patients, managing admissions, and ensuring an efficient flow of services. The ideal candidate will be IT literate and possess at least 5 GCSEs. A competitive salary and benefits are offered, along with opportunities for career development.

Benefits

Competitive salary (including high-cost area supplement)

Membership of the NHS Pension Scheme

24/7 independent counselling support

Career-long learning and development opportunities

Access to NHS and Blue Light discount schemes

Free Pilates classes

Full support and training to develop your skills

Responsibilities

• Provide a professional meet and greet service to patients.
• Collect and input administrative details into systems.
• Ensure smooth patient flow and handle inquiries effectively.

Skills

IT Literate

Education

5 GCSE or equivalent PASS

Job description

Ward Administrator

The closing date is 05 November 2025

• To provide an effective and professional meet and greet service to Moorfields patients attending Duke Elder Ward.
• Collect relevant administrative details required for patients' admissions and enter this information into PAS.
• To ensure all patients are met, greeted, attended, booked and managed on the appropriate IT systems.
• To ensure telephone enquiries to the ward are answered and dealt with promptly and efficiently.
• To admit and discharge patients on the system.
• To ensure accurate collection and input of patient details on PAS / OpenEyes.
• To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability.
• To ensure that every patient has a pre-assessment and postoperative appointment; be responsible for booking them.
• Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post‑operative appointments are booked appropriately.
• When a patient requires transport or an interpreter, ensure that arrangements are made for these to be booked.
• Communicate with patients over the telephone, including dealing with anxious patients and patients with cultural or language differences.
• Any telephone and face‑to‑face enquiries will be dealt with efficiently and with understanding, taking action as appropriate.
• Communicate well with patients and their relatives and a wide range of multi‑professional staff, both internal and external to the Trust.
• Maintain a versatile approach, coping with multiple tasks simultaneously.
• Ensure national and Trust performance targets are met with regards to all inpatient services.
• Provide on‑the‑job training and support to other ward administrators across the division/trust as required.
• Liaise with GPs and NHS Tracing Service to validate patient details.
• Work with other departments to obtain patient movement information and ward status.
• Develop service improvements and streamline daily processes, making recommendations and implementing them where beneficial.

About us – What's in it for You?

At Moorfields, we invest in your growth, wellbeing and future. You'll join a flexible, supportive organisation offering:

• Competitive salary (including high‑cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career‑long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Job responsibilities

Please note that we reserve the right to close this vacancy early should we receive a sufficient number of strong applications.

The post holder will be a member of the Elective Care Administration team reporting to the Elective Care Manager and will work closely with the following:

• Elective Care Administration Team
• Consultant surgeons and their teams
• Lead nurses
• Pre‑assessment staff
• Theatres
• Medical secretaries
• Clinical coding department
• IT department
• Medical Records
• Other ward administrators across the division/trust
• Other external agencies
• Other operational management colleagues

Working pattern: 37.5 hours per week between 07:30‑15:30 or 09:00‑17:00 on a rota‑based system. You may be included in a rota system to cover extended hours when required.

Person Specification

Education

• 5 GCSE or equivalent PASS

Skills

• IT Literate

Experience

None specified.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer name

Moorfields Eye Hospital NHS Foundation Trust

£30,546 to £32,207 a year (pro‑rata, includes HCAS)